Royal Mail or Post Nord responsible

nigem

https://forums.moneysavingexpert.com/discussion/comment/81935636#Comment_81935636

Yes, postage purchased online, but I couldnt get the parcel postbox to scan the QR code. So I didnt get the receipt from the post office counter either, as it was marked as closed for lunch.

I do now have the Post Nord Swedish tracking number ( even if it wasnt posted as tracked in UK) It does prove that it got to Sweden even if I have no UK receipt.

Tomorrow I will try RM to get compensation and cost refunded

savergrant

https://forums.moneysavingexpert.com/discussion/comment/81935652#Comment_81935652

A claim for the postage cost possibly, but for the lost item these are RM's terms;

"For compensation of your item, you must also provide:

Original proof of posting e.g:

+ Post Office® receipt (certificate of posting)

+ On-Line postage receipt (stamped at Post Office®) or

+ Royal Mail Parcel Shop receipt (certificate of posting)

Original proof of value if claiming for the contents, eg.till receipt, bank statement, etc"

Unfortunately leaving it with a shop assistant who said they'd do it later isn't listed....