Can I use a mobile with my land line number?

Brie

OK so is there a way to do this?

We were recently sent a VOIP thing to replace our current wifi hub and plug our land line in to. We haven't managed to do it and the provider (ee) won't help unless we agree to pay a call out fee. Yes I know this is something that your average 12 year old could do in under 5 minutes but us 2 can't manage it, mostly due to accessibility issues.

So we've been without a landline for about a month now and I really would appreciate having it back, if only as part of the deal is that I can phone other countries without extortionate charges.

I've got an android mobile, nothing fancy but it is a smart phone. Just thinking that there should be some way to do this. fyi - the landline and mobile are both ee.

flaneurs_lobster

I know this isn't helping but if you are now on VOIP then you no longer have a landline - your internet connection now handles all communications.

By accessibility issues do you mean that you cannot physically access your internet router?

It would help if you could be more specific than "VOIP thing", a picture would be good. Do you know what kind of router you have? Does it look like this?

By "plug our landline into" do you mean connect a handset?

A simple answer to your question (landline on mobile) is "yes", but it would involve porting your landline number to a virtual phone operator (not EE) and will be at additional cost. Unlikely that overseas calls would be cheaper.

Brie

thanks @flaneurs_lobster

It's a new wifi hub which is supposed to have a phone adapter at the back to plug our land line handset in to.

The old wifi hub works fine still but there's no place to plug the adapter in. Neither of us can kneel down or sit on the floor to actually physically replace the old hub with the new hub.

Sounds like from what you've said that the short answer is "no".

mebu60

Are you still paying for a landline number with EE? Assuming you are so you still have a landline number, are you saying you are physically unable to swap out the old router for the new one and move your telephone cable that is plugged into the white socket on the wall into the back of the new router instead?

Is that because you are physically unable to action that yourselves or because it is physically impossible for some other logistical reason?

Vitor

EE says customers who need additional support because of disability or impairment can register those needs, and Ofcom expects providers to treat vulnerable customers fairly during the digital landline switchover. On that basis, I would ask EE to waive any callout charge and provide reasonable installation support instead

GDB2222

If a neighbour of mine asked me to connect up a hub for them, because of a physical problem, I’d be very happy to help. It’s unlikely to take more than a couple of minutes.

Brie

https://forums.moneysavingexpert.com/discussion/comment/81925509#Comment_81925509

https://forums.moneysavingexpert.com/discussion/comment/81925717#Comment_81925717

Physically unable to do the stuff down at floor level to move the old hub out and the new hub in.

EE said there would be a minimum £40 call out fee to do the work for us. No offer of anything else even when I mentioned our ages and difficulties with doing this.

GDB2222

The practical question is whether this has to be done at floor level? You may be able to use the existing cables with the new router.

When my mother had severe back pain, she got a 'litter picker' so she could pick things up from the floor. Do you have anything like that yourself?

flaneurs_lobster

Can I ask if OP has any devices using Wi-fi to connect to the existing router?

One consequence of changing the router will be the need to

a) change the Wi-fi login password on every device to that of the new router

OR

b) change the Wi-fi login password of the new router to match the old one.

Realise this is moot if the router(s) are inaccessible.

outofworksch

Although this is from the bt web site, (they are essentially the same) does this help at all?

https://www.bt.com/help/landline/digital-voice--how-do-i-set-up-my-service-

MyRealNameToo

https://forums.moneysavingexpert.com/discussion/6659970/can-i-use-a-mobile-with-my-land-line-number

If you were using someone else for your VoIP, absolutely. VoIP just travels over the internet, it doesnt care if the end point is physical hardware, a computer or a mobile. That said, obviously anyone offering a service can choose to put restrictions on it or charge a premium for other features.

One thing however is that having multiple endpoints to a single connection can cause some odd behaviours with some providers, namely on incoming calls and if all endpoints ring or not. Our VoIP (not from our ISP) is more aimed at businesses and we did have issues with them but was able to setup extensions at a minimal cost and that sorted it for us.

A quick google suggests that EE doesnt allow you to use an app to access their VoIP though some claim success using an app when connected by wifi