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Home Energy sticking to opening "industry read" (double charged units?)
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On or by your meter there will be a label stating when it was installed and the initial reading (which in most cases would be zero). Take a photo because you will need to present that to the Ombudsman as evidence. Be aware that the Ombudsman does not investigate; they read what you wrote and what your supplier wrote and come to a decision based on that.
Reed0 -
@Reed_Richards wrote:
On or by your meter there will be a label stating when it was installed and the initial reading …
For 'will' read 'may'. Six months after my meter exchange, I had cause to open the box. This is what I found:
[Image removed by Forum Team]
What was left of the label after small animals had eaten their fill can be spotted behind the horizontal cables. It used to be attached to the backboard by the screw near the top of the backboard. Nothing of what the engineer had written had survived.
Moral: take that photo sooner rather than later.
I'm not being lazy ...
I'm just in energy-saving mode.4 -
@Ildhund, you know someone could establish your address from that photo?
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All views are my own and not the official line of MoneySavingExpert.
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Does the Energy Ombudsman have access to the national meter database?
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Yes they do. In my case they say they have reviewed the national database.
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That should be a slam-dunk case for the OP then, given what we know.
I’m a Forum Ambassador and I support the Forum Team on the In My Home MoneySaving, Energy and Techie Stuff boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.
All views are my own and not the official line of MoneySavingExpert.
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I'll make a £10 donation to my local British Legion branch poppy appeal if you send me a DM containing my address and details of how you found it from the photo of my meter 🙂
I'm not being lazy ...
I'm just in energy-saving mode.0 -
@Ildhund - You need to contact your DNO and get them to look at the service head (that big block with the 100A fuse holder). It should not be floating around inside the box like that.
Any language construct that forces such insanity in this case should be abandoned without regrets. –
Erik Aronesty, 2014
Treasure the moments that you have. Savour them for as long as you can for they will never come back again.0 -
PM sent. 😊
I’m a Forum Ambassador and I support the Forum Team on the In My Home MoneySaving, Energy and Techie Stuff boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.
All views are my own and not the official line of MoneySavingExpert.
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It should not be floating around inside the box like that.
It looks like it's screwed to its own bit of chipboard, which is in turn screwed to the main backboard.
A bit weird but presumably the DNO fitter was happy enough to install it like that?
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