EE Flex Pay

Adelphi4142

I bought a phone in store 18 months ago called EE Flex Pay. My device agreement was for £516 and this is being paid until Oct 2027 at £13.50 a month. I am also paying for a plan at £29.50 a month (having gone up from £28 and due to rise again). I have never used this plan as decided to stick with my original plan provider. I have tried to get out of the EE plan and have been refused, with the same excuse given every time - the device agreement. If my device agreement is for £516 and this is coming off as a separate payment to the plan, why am I being held hostage to the plan? I can find no agreement information telling me about the plan alone. I don't understand why one agreement says this equipment is what your credit agreement is for, but we'll take more than double the same amount again for a plan you don't want.

flaneurs_lobster

Leaving aside the question as to why you signed an agreement for airtime at £28/mth (with annual increases) that you had no intention of using…..

You signed two agreements, one is a credit finance deal for the handset at £13.50/mth for 36 months.

The second is an airtime contract for 24 months.

The two contracts would be conditional on both being taken together.

Not actually true that you can't "get out" of the airtime contract but if you cancelled it you would be liable for early termination charges that would be close to the cost of paying monthly to term in 6 months.

Likely you've got a discounted phone price for taking an expensive airtime deal, made much worse by you not needing the airtime.

Is there no detail of your two contracts available if you sign into your EE account?

southsidergs

To clatify as you've missed this part out OP, you can cancel the sim when the 24 months on it is up