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No show for cheque book.
Hello.
I need some advice. please.l ordered a cheque book on the 17th of Feb and was informed via the online information that it would take 7-10 working days, but so far, no cheque book.
I've informed the bank via secure message, and all they said was send us your address detail and how you want your name on the book. And we will send another one. They don't seem all that concerned about my information being "out there."
It's an account that l don't really use except for the regular saver, but l was going to use it more. Now, I'm wondering if should l close the current account down?
Comments
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They will just stop/block any cheques from the old book. Unfortunately this is the risk of wanting to use payment methods that require paper to be printed and then postage (and Royal Mail has been in the news recently for delays associated with focusing on parcels). My copy of Private Eye is a few days late, such is life.
You will have the same issue ordering and waiting for chequebooks from any bank (and some quite rightly charge you for issuing them)
Sam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
2 -
Are you sure that the account you hold is eligible for a cheque book?
1 -
I like cheques - they have their place and in some circumstances are better than faster payments
3 -
Even if OP isn't sure, their bank had at least two opportunities to advise them if that was the case, but apparently didn't, and hence agreed to send them!
4 -
Phone centre staff do not have brilliant knowledge of products and services. For example just because an account is ''current'' it does not automatically mean that it is eligible for a cheque book to be ordered.
Whether that is obvious to call centre staff is another matter.
3 -
If account is not eligible for cheque book, system should not allow the option.
Life in the slow lane1 -
In my day the cheque book option would show and you pressed the button and that was it. No confirmation of order or a rejection. Things might have changed now because I believe most new bank accounts do not let you use cheques.
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OP seemingly requested the cheque books online, so not unreasonable to expect that any requirement for manual intervention thereafter is by routing requests to staff familiar with the relevant products.
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I'd probably leave it a bit longer before getting worried. Cheques are relics of the past and and even though they say 7-10 working days it wouldn't surprise me if they waited longer before blowing the dust of their cheque printing machine given the tiny number they must print these days. Also Royal Mail can take quite a while to deliver things now.
1 -
You'd hope so.
I have the opposite problem to the OP - I phoned Barclays to get envelopes and paying-in slips to use at the post office, and now have four paying-in books, three of which turned up on the same day.
A nice touch is the slip about two-thirds through the book advising a replacement can be obtained "by submitting the slip in your branch". Presumably written by someone who didn't get the memo about all the branch closures.
4
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