Hildebrand Glow Display and CAD

Rodders53

Identical. 😉

Glow/Bright/Hildebrand customer support has a decent enough rep… as does Octopus if you can get to the right people.

Have you made a formal Complaint to Octopus about this?
That is often needed to nudge some real effort and action from energy suppliers!

Chrysalis

Mine is working but it has a very big LED that keeps lighting up, it goes when turning screen off but will come back on later, might tape over it.

I do prefer the mini, its far smaller and compact. But dont want to be locked to Octopus in the future for this functionality so got one of these.

squirrelpie

@Chrysalis look at https://glowmarkt.com/support/hardware/what-does-the-led-on-the-front-indicate-can-it-be-turned-off

JohnPo

I also have Hildebrand CAD but not the IHD - so I got live data in my bright app that worked for me great during 12 months I was with Tomato Energy . Word of warning Octopus managed to break the Hildebrand data feed when trying to re-commission my Octopus mini, but after Octopus got their side working - Hildebrand support were straight on it and cleared up their mess.

squirrelpie

https://forums.moneysavingexpert.com/discussion/comment/81914617#Comment_81914617

You mean the wired CAD? They've stopped producing that now, I think. Octopus managed to break my smart metering altogether whilst trying to get their IHD working, but it recovered after a power cut. Hildebrand got their Glow CAD working before Octopus even realised the system was accessible again.

JohnPo

https://forums.moneysavingexpert.com/discussion/comment/81914646#Comment_81914646

The CAD I have got connects by wireless just like the mini, although it physically much bigger than the Octopus device.

Lorian

https://forums.moneysavingexpert.com/discussion/comment/81913771#Comment_81913771

Probably upset if you have 2.4ghz and 5ghz WiFi using same SSID. If you can set up a separate network with just 2.4ghz it might fix it.

squirrelpie

Probably upset if you have 2.4ghz and 5ghz WiFi using same SSID.

It would be a weird wi-fi device if it get upset in such circumstances, especially since the problem as stated is with the Zigbee connection on a completely different frequency.

Lorian

Ah ok I misread

shiraz99

https://forums.moneysavingexpert.com/discussion/comment/81914866#Comment_81914866

It's not a *completely different frequency", ZigBee uses the 2.4ghz frequency. However the issue wouldn't be ZigBee, it would be trying to connect the WiFi element of the CAD or home mini to a router that uses the same SSID for both 2.4ghz and 5ghz, although I've never had to do anything special with the Octopus home mini and a dual band sky router.