Sky price rise – retention would not move despite 26-year customer

GrubbyGirl_2

Best thing I did was leave Sky 18 months ago. Initially didn't want to give up the Sky Q interface but so glad I did. I bought a freesat recorder and set up my own Netflix account for £5.99, I have Now TV at £4.99 and Discovery + at £3.99 a month. All are HD by default. My package was the same as yours and £67.99 a month. I have all the same channels now at £14.97. I'm finding that I hardly record anything now and only use the freesat recorder for live pause and rewind. The only problem I have now is deciding what to watch!

I'd advise kicking them into touch!

JSmithy45AD

https://forums.moneysavingexpert.com/discussion/comment/81909515#Comment_81909515

Your first sentence isn't making sense to myself I'm afraid. My point was that I find it difficult to understand how you can be in a contract on a "deal" at £75 for a basic Sky package plus 1 mini box, surely there has to be Sports or broadband included perhaps? Otherwise the deal must only have a couple of quid off it (and even then would look horribly expensive).

They don't "make their prices up" although their pricing structures & tiers has some many legacy pricing and packages nowadays (and for a long while before) that trying to make sense of it is almost impossible. I've made the same point after the post you're replying to.

After 26 years perhaps that is correct and they have a healthy "discount" on an extremely high non-discounted price.

MattMattMattUK

Just leave Sky and stream. A fraction of the cost, no need to deal with Sky at all. You have proven yourself willing to pay them for 26 years, your requests of wanting a retention deal are hollow because they are almost certain you will never leave.

twadds123

similar situation here, 14 years customer, always renegotiate near the end of each contract normally with decent success.

Contacted them today about leaving due to the mid contract price rise, quoted them a competitor offer, zero offer back from sky.

So time to ditch for faster broadband, better tv package and less money each month!

JSmithy45AD

https://forums.moneysavingexpert.com/discussion/comment/81910394#Comment_81910394

Mine (TV only) was £38 going up to £41, I got it down to £32 with no April rise this year for a new 24 month contract (come next April no doubt I'll have to do it all again). So offers are there.

dnpark38

I'm on Sky BB and phone and considered getting TV with their streaming box but I'm put off by the 24 month contract.

In fact most if not all Providers only have 24 month contracts and most tell you upfront what 2 increases will be during that 24 months.

To me the whole industry in a mess.