Easyjet flight diversion

maggiesoup

Can anyone advise please. Flying from Arrecife, Lanzarote last night, originally due to take off at 6.45pm but due to various issues we took off at 8pm to land in Edinburgh around midnight. At 11pm the pilot announced that we couldn't land at Edinburgh because we were running late and the landing strip was being repaired (couldn't delay it by an hour?) and although they'd tried other nearby airports we would in fact be landing in Manchester (!) around 12.30am then transported on to buses which would take 5 hours back to Edinburgh.

There was a hideous show of shouting & abuse to cabin crew (which I felt the pilot could have avoided if he'd said it wasn't cabin crew's fault but they were there to help) but I just wonder if there is any compensation as no food or drink was offered on the long mini bus journey home and I didn't get to bed until 6am. I was working at 9am next day so was tired beyond belief so surely some sort of inconvenience compensation? I looked on Easyjet's website but couldn't find anything specific to this particular incident, which I'm sure must have happened before.

Can anyone send a link (not just easyjet's cancellation or delays blurb) thanks..

Worried_fool

Could you say more about the "various issues" that delayed departure? Delay compensation is not due if the reason for the delay was something outside the airline's control, such as repairs to the runway. However, if you could argue convincingly that they could have taken off on time and so landed before the runway closed, you would then be due delay compensation.

The airline was obliged to provide "care" (food and drink) during the delay, so had you bought anything before boarding the bus you could have claimed the cost from them, but by now it is a bit late for that.

alanrowell

"couldn't delay it by an hour?" - The runway will be closed for as little time as possible, so waiting an hour for your flight would have meant re-opening the runway an hour later in the morning, affecting around 30 flights between 6:00am and 7:00am

"and although they'd tried other nearby airports we would in fact be landing in Manchester" - Glasgow, Newcastle, Teesside & Leeds Bradford have restrictions on arrivals most nights, so can't accept flights after around midnight. There's also the problem of getting enough coaches to get people to Edinburgh

daveyjp

The aircraft had flown in to Edinburgh from Stansted and was on time, the outbound flight to Lanzarote then had a delay of 73 minutes. It made some time up, but still arrived 52 minutes late, hence the delayed departure, which was then diverted. Edinburgh runway is currently closing at 11.45pm each night for resurfacing.

You need to know the reasons behind the 73 minute delay.

The aircraft was used on the Manchester Geneva route this morning, then Antalya this afternoon, so Manchester was a convenient airport for Easyjet operations, not so for the Edinburgh passengers.

maggiesoup

Thankyou for replies. Whilst you give information on the flight delay, (very interesting) there was no link to a specific page on what we should have been compensated for, ie food (if no-one told us we could have bought a sandwich at Manchester and kept receipts how were we to know?) or inconvenience of getting home approx 6 hrs late.

Worried_fool

https://forums.moneysavingexpert.com/discussion/comment/81908397#Comment_81908397

See the law known as UK261 (retained from EU Regulation 261/2004). You MIGHT be entitled to compensation, depending on the reason for the delay.

bagand96

Thankyou for replies. Whilst you give information on the flight delay, (very interesting) there was no link to a specific page on what we should have been compensated for, ie food (if no-one told us we could have bought a sandwich at Manchester and kept receipts how were we to know?) or inconvenience of getting home approx 6 hrs late

At some point during booking or checking in with easyJet (probably both) you'd have ticked a box to say you've been notified of your rights under EC/UK261 which includes delay assistance.

Whilst they may not update the pages for specific events, the information is there under easyJet help pages.

Sometimes passengers need to take some responsibility for themselves. If I was diverted to Manchester and was facing a road journey to Edinburgh I'd be purchasing some supplies, regardless of who was eventually paying.

user1977

There was a hideous show of shouting & abuse to cabin crew (which I felt the pilot could have avoided if he'd said it wasn't cabin crew's fault but they were there to help)

If passengers are stupid enough to be blaming the cabin crew then I'm not sure any announcement would have helped (other than saying that the police will be meeting you on arrival…)

la531983

Surely their argument would be that only a maximum of 73 minutes of delay was within the airliines control (it may not even be that, it depends on the reason), the rest was caused by a runway closure.

And yes as above. You must have been travelling with a bunch of thickos if they thought it was the fault of the cabin crew. No offence. Delaying runway closure by an hour would have affected 30+ flights at the other end of the closure period.

TELLIT01

https://forums.moneysavingexpert.com/discussion/6657878/easyjet-flight-diversion

The hideous show of shouting….. could have been avoided by passengers using common sense. Of course it's not the fault of cabin crew, so there is no justification for the behaviour of passengers towards the cabin crew. Stop trying to blame others.

eskbanker

https://forums.moneysavingexpert.com/discussion/comment/81908397#Comment_81908397

EasyJet's page defining your regulatory rights is https://www.easyjet.com/en/terms-and-conditions/notice-of-rights-for-flight-delays-and-cancellations