Dixons.co.uk Not Playing Fair.

Debt_Free_Chick

withabix wrote: »

I don't think they're doing that though.

Dixons are quite correctly dealing with the warranty in the way prescribed by the manufacturer, as they have every right to do.

Samsung wish to carry out their own repairs and they are entitled to do so. In passing your call to Samsung, Dixons ARE dealing with your claim for repair anyway.

You are NOT entitled under the SOGA to insist that the seller refunds or replaces the item.

Linky: http://www.consumerdirect.gov.uk/after_you_buy/know-your-rights/electrical/

In certain circumstances, you are though (even that link confirms this) - hence I asked the OP when the TV was bought.

But the key point is that Dixons must sort this problem out on behalf of the consumer. Dixons should be "fronting" this and not simply fobbing the OP off to Samsung.

withabix

sirinus wrote: »

A few months back I bought a 26" LCD TV via Dixons.co.uk. On the 31st of Dec, just my luck, it decides it dosn't wanna' make any sound anymore.

From the information quoted from the OP's original post, 'Repair within a reasonable time' is the retailer's first course of action as per the link in my post above.

They have attempted to arrange this as quickly as possible by putting the OP in touch with Samsung, who wish to deal with repairs themselves.

By arranging for the OP to deal directly with Samsung, they are facilitating the fastest possible repair, by enabling Samsung to collect the TV from the OP.

Would the OP prefer Dixons to collect the TV and then arrange for Samsung to collect it from them? That's what would happen, so why complicate the issue by excessive handling, excessive transport etc?

I suspect that the OP REALLY wants a refund so that he can buy a newer shinier model for less money?

uktyler

If the OP does bot want Samsung to collect the TV then the answer is simple. Take the TV to Currys, take photos of the TV with a Currys employee standing next to it. Insist the TV is delivered back to Currys. Take the camera when you collect the TV and inspect for damage.

Shrewdmoneysaver

The retailer is responsible but with Dixon's reputation if Samsung are happy to fix it I would be content with that.
Last time I bought anything over the internet from Dixons they sent wrong disks. Eventually I had to issue a summons on receipt of which they paid up immediately.