t mobile are pants

avondale

I have just come to the end of an 18 month contract with t- mobile and was curious as to why they hadn't contacted me but other companies had. I rang customer services to be told i quote" We don't ring customers anymore when there contracts come to an end as we have so many we wouldnt be able to take any incoming calls" I paused in amazement and said i've been with one 2 one which was a previous name for them many years ago and 3 mobile and they had always been keen to keep a customer. I cannot believe this response and will be looking elsewhere. The best they could offer me was £10 off a month of a flext 35 making it £25 a month if i kept my pre existing phone. Personally i think t- mobile are just not interested in its customers, good riddance to them....

diamonds

t-mobile loyalty & in care in general has gone way downhill since one2one, I have been with them since 1999, am leaving this month, have had tramatic times wih them since bought over & became t-mobile, had probs with all 5 nets over the years but T(rouble)-mobile take the biscuit even the exec office forced a compensation on my a/c I felt was not good enough and declined - thus allowing me not to have Ofcom rule anything as I " had " accepted compensation

jacnorm

I too am fed up with Tmobile I have two upgrades due and they will not budge on the original offers they made. I already have flext 35 at 17.99 per month on one but, the other has no discount and they would only offer £10 on that one. My daughter inlaw has just cancelled both of hers and they really did not try to keep her with what they were offering. Jacqui