Dodgy Dealer??

Bigmac2098

II Purchased a used from a dealership/garage on 17th February for £16k (part exchange my vehicle too) I took delivery of the vehicle and also purchased 2 years extended warranty... 4 days later (Saturday) the car broke down, had the vehicle OBD scanned professionally and it threw up several serious faults..I contacted the dealership and they said they would arrange collection on monday and get the vehicle sorted.. I thought about it and decided to excersise my right to a refund by returning yhe car (2015 consumer rights act)i emailed them screenshots of the scan and expressed my wish to return the car and reverse the part exchange as well (as they still had my vehicle for sale on forecourt) they emsiled me and insisted that they would repair it as good as new at no cost to myself, so I decided that I woukd allow this.. they still have the car and communication is woeful so far however they have said that there are components that require replacement... I received an email yesterday from my warranty company explaining that the company has claimed on my warranty for the parts/labour etc.... when I spoke to them they said it was standard practice in this instance...is this allowed??? The motor ombudsman is not able to assist due to the garage is not affiliated/registered with them so cannot intervene. So would love some friendly advice going forward...

Alderbank

https://forums.moneysavingexpert.com/discussion/6657192/dodgy-dealer

Welcome to the forum.

You agreed to a repair. The Consumer Rights Act does not specify where any parts or labour come from, only that the seller is responsible for ensuring that the repair is satisfactory and it must be carried out at no cost to you, the consumer.

So if there is an excess of say £100 on the warranty the seller must pay that excess, and if the warranty only covers say the first £500 of any claim then the seller must reimburse any costs above that.

The CRA tries to be fair to both parties. It says that having agreed to a repair you must allow them a reasonable time to carry out the repair. However if the repair turns out to be unsatisfactory, or the time it takes is unreasonable or causes you significant inconvenience, you regain the right to return the car for a refund.

Can you share with us any more details, such as exactly what the faults are, how the warranty works, what inconvenience you have been subjected to, etc?

Bigmac2098

See below list of codes thrown up:

B130E00 – Rest Recommendation Function Limited

U112300 – Data Bus Error, Value Received

U112200 – Data bus, Implausible MessageAdaptive controls – no value received.

C110BF0 – Adaptive Cruise Control Sensor, Limited Visibility

B1479 18 / 7A18 – Remote keys (x2) voltage too low

B1168 16 – Steering wheel angle sensor, voltage too low

C102D00 – Tyre pressure display – EEPROM malfunction

B11F6 01 – Mirror fold in/out motor, electrical error

B122D 29 – Central locking lock unit, no signal

B1168 FZ – Steering angle sensor did not initialise.

B122B 12 – Central locking short circuit to positive

B122B 11 – Central locking short circuit to ground

U0441 600 – Vehicle dynamics control module not reading

U0428 00 – Invalid data received from steering angle sensor.

Obviously the inconvenience stems from them taking my new car back and keeping it for almost a week, with very little comms as to when or even if it will return....they have supplied a courtesy vehicle (barely) but it is an awful car with 120k miles and dubious odour and stainage on seats.. my wife won't even get into it.. the communication from the 'sales manager' is abysmal, brusque, dismissive and appears annoyed to have to contact me.. all in all not a good experience from a dealer that prides itself on its reputation for quality...

paul_c123

What was the detail of the breakdown?

That list of fault codes is a bit meaningless, there is nothing there which would stop the car, even if all of those were active codes - and I bet most of them are passive/historic/sporadic.

Mildly_Miffed

That list of fault codes is very likely to include the usual raft of spurious low-voltage stuff that'll happen if a car sits around unused, such as on a forecourt.

Add in a few interrelated ones - you've got three in there for the steering angle sensor, three from central locking (it can't be shorting to both +ve and -ve…). And the batteries in the keys need changing…

There's nothing show-stopper there. Charge the battery, clear the codes, see what comes back. Should they have done that prior to delivery? Yes, obvs.

And, no, there's nothing wrong with them putting the repair through the warranty. It's what it's there for.

As for the car they've lent you… they had no obligation to lend you one at all. If you don't like it, hire one you do like.

Arunmor

That's close to the number of faults I get when I plug in my OBD11. I have given up getting excited about most of them, one is intermittent (yellow light) and a switch in the gearbox (gearbox out to fix) which will stay intermittent unless it decides to become permanent.

Frozen_up_north

We have had a wheel ABS sensor fault throw up all manner of strange faults on the dashboard, it looked very alarming as they all appeared when you turned the ignition on. The garage said it often happens, it sounds to me like the databus system in cars is not fit for purpose as given the capability of even a small computer these days, the "in car" display should be able to display fault information in a meaningful manner.

The latest saga with the car is the evap system… who cares about petrol fumes? My lawnmower manages quite well without valves and charcoal filters on the fuel tank.

born_again

For a true picture, faults need clearing & then see what pops up

Mildly_Miffed

https://forums.moneysavingexpert.com/discussion/comment/81902469#Comment_81902469

When you think about all the safety systems in a car that rely on knowing what speed each individual wheel is doing at any given time, it actually makes perfect sense that a single failed sensor causes a bunch of them to turn off.

ABS, obviously.
Stability control.
Traction control.
Emergency braking.
Tyre Pressure Monitoring (indirect systems).

They all rely on comparing the speed between each of the four wheels at all times the car's moving. All it knows is that one corner is suddenly not telling it the speed.

There's no rocket science behind CANBus multiplexing - but a car is a surprisingly hostile environment, with a lot of vibration, heat, moisture and dirt ingress, interference, etc etc. And all built down to a cost, and expected to last for far longer than any consumer electronics…

Bigmac2098

Wow, thank you all do much for the info... just assumed the list of codes was horrific and the car was a nail... it has put my mind at rest a bit that they are sorting it and now it doesn't seem so bad... again, thanks for the info...

Bigmac2098

https://forums.moneysavingexpert.com/discussion/comment/81902151#Comment_81902151

The car made a clunking noise at low speed (seemed to come from underneath) and started 'kangarooing' up the road before stalling. Every time attempted to start and move off it stalled again... managed to bounce it down the road a little then moved between standard and sport which sort of fixed it.. but a little further on the same thing... this was despite a near flawless 80 odd mile back and forth on the same day between plymouth and exeter..