EON - "Sorry we are unable to complete your referral."

[Deleted User]

https://forums.moneysavingexpert.com/discussion/comment/81900528#Comment_81900528

It would appear they have changed the process / t&cs. Perhaps that explains why they stopped running it for a while?

e.g. here are the t&cs from Jan 2025

Terms and conditions for our Refer a Friend scheme | E.ON Next

bristolleedsfan

https://forums.moneysavingexpert.com/discussion/comment/81900574#Comment_81900574

Changed from account credit to vouchers via mention me approx September 25

savedmoney

https://forums.moneysavingexpert.com/discussion/comment/81900572#Comment_81900572

Thank you that was specific and so particularly helpful.

And at the same time I've worked out what the issue is in my case.

I've recently changed my e-mail address on my EON account this has caused my status on the referral programme to get knocked off! Not sure how long it takes to get sorted out after an e-mail change.

There is a company Mention Me who manage the scheme for EON who just helped me to get to the bottom of this as at the same time as your post they replied to my e-mail.

savedmoney

Thanks all mystery solved.

SavedMoney 😊