iD Mobile £55 gift card refused – need advice

QuietObserver · 19 February at 4:24PM

Hi all,

Just wondering if anyone’s had any luck resolving this.

I took out an iD Mobile SIM-only deal via the MoneySavingExpert link early last year that included a £55 gift card. I completed the purchase in one session via the MSE link, didn’t use any cashback site, and received the Giftcloud confirmation email at the time.

After waiting the required 90 days, I chased the gift card with both Giftcloud and iD Mobile. Giftcloud contacted iD Mobile and came back saying iD Mobile had declined it because the order supposedly tracked via a cashback website, and iD Mobile themselves have just repeated that I’m “not eligible”.

The problem is, I didn’t use a cashback site (I don’t even have an account with any), and I went directly through the MSE link. iD Mobile won’t explain further or provide any evidence.

I’ve also seen older threads on here going back to 2023/2024 where people report the same gift card issue with iD Mobile, so this doesn’t seem like an isolated case.

Has anyone actually managed to get iD Mobile to honour a gift card in a similar situation? If so, how did you do it? Any advice or contacts would really be appreciated.

Thanks in advance.