Register 10-year parts guarantee on a tumble dryer

Sterlingtimes

If I register a 10-year parts guarantee but decline a Domestic & General plan, and a fault is not covered by the statutory warranty or the 1-year manufacturer's guarantee, I would either need to call out the manufacturer to benefit from the parts guarantee or engage an independent service provider.

Question: Would there be a substantial price difference between the manufacturer's service with the 10-year parts guarantee and an independent provider? Is the manufacturer simply loading the cost of parts into the labour price?

Keep_pedalling

Who is the manufacturer?

born_again

https://forums.moneysavingexpert.com/discussion/6655429/register-10-year-parts-guarantee-on-a-tumble-dryer

At a guess given a manufacture 10 year parts warranty. You would need to call them out.

user1977

I would guess the parts are likely to be a trivial cost e.g. I did a DIY replacement of a dryer element which cost £7.

molerat

If you read it carefully it states that it will be the manufacturer engineer that supplies and fits the parts. These warranties are hardly ever worth it because the cost of parts is very small in the overall repair cost, labour makes up the majority. Get a small indy repairer to fix it as necessary. I have just fixed my daughter's washing machine for £25 in genuine parts - around £75 from an "authorised" repairer so that is the mark up on your "savings" for them fixing it. Likely would have cost £150 labour charge.

Sterlingtimes

https://forums.moneysavingexpert.com/discussion/comment/81885438#Comment_81885438

In this case, it is Hoover Smart Home UK & I Limited. Reg. 02521528

Sterlingtimes

https://forums.moneysavingexpert.com/discussion/comment/81885485#Comment_81885485

Thank you. That is what I surmised. So, the 10-year parts guarantee is a hook for selling a D&G warranty or selling a manufacturer's service?

SiliconChip

I recall that there was a report a few years ago (perhaps from Which!) ranking houshold appliances and tumble driers came out top for reliability. My own experience bears that out, I'm using a Creda dryer that I bought in 1997, the only issue I ever have with it is that it occasionally stops heating but once I'd figured out that the solution was to replace the thermostats and determined which screws to remove to take the back off I've done the repairs myself at a cost of a few pounds (current price at buyspares £7.96) and about 30 minutes of my time. I'm pretty sure that the first time I had to do it was after 10 years so paying for any sort of warranty would have been throwing money away.

Keep_pedalling

https://forums.moneysavingexpert.com/discussion/comment/81885521#Comment_81885521

I would opt for a product that came with a 5 year parts and labour warranty rather than a 10 year parts one. You can get that on most Bosch machines at the moment, and from experience their engineers are excellent.

Sterlingtimes

https://forums.moneysavingexpert.com/discussion/comment/81885745#Comment_81885745

Thank you. Our two-year-old Beko tumble dryer has been dreadful. Rather than drying a full load in under four hours, it now takes eight hours. We have cleaned it according to instructions. Domestic & General has progressively changed the sensors, circuit boards, and filters. There is nowhere now to go with D&G.

The heavily used tumble dryer is reliable in that it is electrically and mechanically operational, but its performance has declined drastically. I cannot prove that to D&G and my family has exiled the Beko. I bought a Hoover because our other 5-year-old Hoover dries in half the time of the Beko.

SiliconChip

https://forums.moneysavingexpert.com/discussion/comment/81886345#Comment_81886345

Four hours to dry is very poor and eight hours unacceptable, I'd have thought the two hours for your old Hoover is more in the right area. I'd probably have returned the Beko at the start, and even now you might want to consider your consumer rights against the seller.

If it's now taking twice as long as it used to is it heating up? If it isn't then I'd point you towards what I said previously about thermostats being the only consumable parts I've needed to replace, and which you haven't mentioned as one of the items D&G have replaced.