RM causing issues again

red_boots2

I have disabled RM on simple delivery.

I can't remember the last time I got a physical letter despite some having been posted that I needed for work.

soolin

https://forums.moneysavingexpert.com/discussion/comment/81897765#Comment_81897765

I’m quite happy to use RM on SD as any losses are dealt with eBay.

caprikid1

We really struggle with Large Letters the loss rate seems ridiculous, still not found time to put in a succesful claim with RM , probably down over a £1000 now with lost items.

If I we go to a fully tracked service that will wipe out all profit on some items.

soolin

https://forums.moneysavingexpert.com/discussion/comment/81898790#Comment_81898790

It is just a ball park figure but at one point I was perhaps only getting a 1 in 400 - 500 loss on LLs, now it is completely out of hand and nearer 1 in 30.. I even wondered if it was just slow postage, so that an INR could be opened and closed before item arrived . However, I have just checked a couple from a month ago- and they were fully refunded and still don't show as delivered.

I'm waiting to see what happens with all the claims I've made, apart from the messages from RM that I posted above, I've heard nothing else yet.

soolin

Alas, my run of getting cheques has finished. This morning I got a whole load of envelopes from RM, all containing 2 books of RM 1 st stamps .The 2 books have a value of £13.60 and most of my claims were considerably less than that, the lowest value one was only £6.75 .

I'm resorting to giving stamps away to friends and family now as I just don't know what to do with them all.

red_boots2

https://forums.moneysavingexpert.com/discussion/comment/81897979#Comment_81897979

I got fed up with the amount of auto generated emails saying they were sorting it😄

soolin

https://forums.moneysavingexpert.com/discussion/comment/81900870#Comment_81900870

I've never had an issue, an INR is opened, ebay tell me they will sort it and that's it. That's much better than going to and fro with a 'custom postage' buyer who open an INR 4 days after buying, or become aggressive when you ask them to wait a day or so in case it's just a bit late. Then I have to refund, and usually I didn't bother making a claim - (It's definitely not worth it on business sales) but I did get fed up and claimed everything last Friday after yet another INR.

forgotmyname

How are people supposed to run a business when RM are this bad, waiting for some items from ebay and the tracking does not work.
I assume not dodgy sellers with fake tracking because the RM website says the tracking information is delayed or not available
but when it does work briefly it says the sender has despatched the item.

Tracking seems to switch back and forth between it's arriving Wednesday, Thursday and now Friday. Main one I need quickly
was posted late last Friday or early Saturday using Tracked 48. Every now and then it just reverts to the sender has despatched
your item to RM.

I know that because you said it was going to be delivered on Wednesday and now Friday.

Did the people that bought RM just asset strip it or remove all staff?

soolin

Having had no INRs on LLs now since February/March I've just had my first INR opened today. The usual LL -I have a receipt from courier but of course all it shows on RM site is that tracking will update once item has been delivered.

Out of interest i checked a few others from around the same time and several of those also don't show as delivered.

I also think it looks like ebay have shortened their time frame for dealing with an INR, I was sure it was 4 full days, but the one just opened (for an item sent a week ago) only gives me 'until' Friday to refund or prove delivery , I'm sure it used to need to be settled after 4 days, ie by Saturday if opened on a Tuesday morning. That also means a buyer who buys on a Monday night gets a full refund 10 days later.

Obviously I'll refund, but I am waiting a couple of days and then I suppose it's the whole fiasco of more books of stamps as compensation at some point in the future when the claim window opens. Let's hope this is a one off.

soolin

THis has started up again and after a clear run for some months. Last week on my private account I have had 3 INRs opened , all for RM items and all over a week overdue.

One was dealt with instantly by eBay as it was luckily a SD item, one turned up 2 days before INR would have closed so case was closed. The third one is now over 6 days past EDD , INR just opened and no sign of any update on the RM track and trace, those 3 INRs represent about 15% of my RM sales over the period of a month, which I think is becoming unacceptable.

EDIT
the 3rd INR has been cancelled by buyer as apparently the package arrived this afternoon , it still shows nothing in the RM tracking but no doubt that will update at some point.