Airline Pre-Booked Seat Refund

la531983

https://forums.moneysavingexpert.com/discussion/comment/81870822#Comment_81870822

Because I am well over six foot and I dont want to spend a six hour flight being cramped into a seat?

Marvel1

https://forums.moneysavingexpert.com/discussion/comment/81870822#Comment_81870822

I paid for a standard seat to choose to sit middle aisle end seat.

pinkshoes

The airline has followed their own T&Cs so they don't owe you a refund.

You either sue the travel company for the £700, or you could speak to the airline and ask that if you rebook those seats could they honour the seat reservations. They don't have to though...

the_lunatic_is_in_my_head

OP I’d send a letter before action to the airline and then file smalls claims (against the airline).

They are not going to court over £700 and will fold.

Woodstok2000

https://forums.moneysavingexpert.com/discussion/comment/81870939#Comment_81870939

Thats different if you're paying for leg room, but this was a bog standard seat...

visidigi

people want to travel together. So they reserve seats. Otherwise the airline is only required to seat minors and adults in the same group together.

Woodstok2000

https://forums.moneysavingexpert.com/discussion/comment/81871037#Comment_81871037

For £700 I'd be happy on a different plane, let alone a different row!

Grumpy_chap

https://forums.moneysavingexpert.com/discussion/comment/81870970#Comment_81870970

What is the actual basis for that course of action?

Or, is your consumer advice to wing it regardless?

the_lunatic_is_in_my_head

https://forums.moneysavingexpert.com/discussion/comment/81871229#Comment_81871229

Sorry was on my phone earlier and posting links is a pain, I would suggest a term denying a refund is subject to a fairness test under the CRA grey list and as such void.

Up to airline to say otherwise, if OP hopefully walks away with at least half their money back that would be better than nothing.

https://www.legislation.gov.uk/ukpga/2015/15/schedule/2

A term which has the object or effect of permitting the trader to retain sums paid by the consumer where the consumer decides not to conclude or perform the contract, without providing for the consumer to receive compensation of an equivalent amount from the trader where the trader is the party cancelling the contract.

(Above assumes governed by UK laws).

Aylesbury_Duck

https://forums.moneysavingexpert.com/discussion/comment/81870649#Comment_81870649

Isn't number 2 relevant here? I may have missed it, but has OP challenged the airline to keep their seat reservations? Presumably OP still wants to travel, and if tickets are still available on the flight, I would have thought that the airline would have to honour the seat reservations. It does seem very unfair for the airline to keep the reservation fee and not allow OP to take up the seats if they can, and want to.