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STWA - Water Usage Doubled Since New Meter Fitted
Comments
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Similar problems. A new smart meter has been installed. Shortly after received a call from Anglian Water to say we were using 66 litres per hour day and night. I turned off our stopcock but meter was still whizzing around. Then received a letter from AW headed “PLEASE FIX LEAK WE TOLD YOU ABOUT”. Body of letter said we would be charged £3085 ( so far) . Terrifying. It seems that AW make the assumption that it’s the customer’s fault whereas in fact there are other explanations, either a leak in AW pipework or a faulty meter. To assume that a massive leak has suddenly sprung up in a customer’s property shortly after having a smart meter installed is ridiculous . I’ve written to AW about receiving such a frightening letter but no response.
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Severn Trent have a mobile phone app where you can view your smart meter water hourly, this would at least show if you had a leak as you should use no water at various times of the day.
I suspect it's on the website too if you are able to take a look
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