Lebara Contact Form Not Working

CottageMan

We've got an ongoing Vodafone outage (36 hours and counting) and wanted to talk to Lebara to see if they had any idea how long it was going to last. I tried talking to a human but got a person in an Asian call centre who didn't seem to understand English.

So I tried the online contact form. When I described the problem the "Submit" button was greyed out. If I shortened the description to simply "Help!", the submit button was enabled.

Does anyone have any clue on what keywords or other tricks I need to include in my problem description to make sure the submit button works?

oldernonethewiser

Have you tried their chat option?

https://www.lebara.co.uk/en/help/contact-us.html

flaneurs_lobster

Does the Vodafone checker help?

https://www.vodafone.co.uk/network/status-checker

CottageMan

The Vodafone status checker just gives the usual bumf - "there is a problem…"

No mention of the cause nor the duration, so impossible to make plans.

The Lebara chat option is just a crude AI which is no better than a call-centre person with a flow chart.