Gifted device broken - warranty not transferrable?

vacheron

A warranty protects you against financial loss, but as you did not pay for it, you have not suffered any tangible loss. As far as the manufacturer are concerned, without proof of purchase, it could have been stolen, an ex-demo unit, pulled out of a skip or anything.

As you were lucky enough to have got it for free anyway, if it is worth the £400 to you have you asked the manufacturer for a cost to repair it?

sheramber

zip warranty information in the manual states it is for the original purchaser only.

bluebeforeyou

ok. Thanks for the advice. I see that it's legal for ziip to refuse to transfer a warranty for a product to another person.

It just seems to be so unfair! They know they have sold the product, they know to who and the order number, date etc. it can't be disputed that it's not even a month since it was purchased. And ziip are within their rights to refuse to fix a product which is not working as it should. I've almost never experienced such a blatantly terrible response from a company. Maybe I could understand if was something inexpensive, but it's not. Clearly I'm really unhappy about it.

Aylesbury_Duck

So you're now in touch with the purchaser, who has been happy to email the manufacturer to ask them to transfer the warranty to you.

Isn't it very obvious what could be done here, or am I missing something?

bluebeforeyou

https://forums.moneysavingexpert.com/discussion/comment/81862971#Comment_81862971

maybe I am - what's your obvious solution? If you're suggesting I turn over dealing with zip's frankly awful customer service dept back to them then it's not possible. Frankly they shouldn't have to do this, giving a product to another person should not remove the company from any responsibility for that product.

Okell

https://forums.moneysavingexpert.com/discussion/comment/81862987#Comment_81862987

"… giving a product to another person should not remove the company from any responsibility for that product."

But as already explained several times, giving somebody a gift does not absolve the seller from responsibilty for it.

It's simply that the seller has a responsibility to the person who bought it, not to the person to whom the buyer gifts it.

So the correct - and perfectly reasonable - legal remedy is for the person who bought it and gave it to you to complain to the seller.

It's that simple.

But if you don't want to do that… then don't…

Alderbank

…Frankly they shouldn't have to do this, giving a product to another person should not remove the company from any responsibility for that product…

You keep deliberately distorting this!

It does not remove the company from any responsibility*. They absolutely have responsibility to the party they contracted with. That doesn't change.

Why should it change just because of something the other party decides to do with the goods after the contract is concluded? In fact, if you study law you will find that that has been a principle of English common law for many centuries.

*Until about 100 years ago responsibility for any injuries caused by the product only applied to the buyer as well, but that's another story.

born_again

https://forums.moneysavingexpert.com/discussion/comment/81862987#Comment_81862987

Why is it not possible?

You have spoken to them. As it was gift, then they must be close family/fried to gift a £400 product to you.

Aylesbury_Duck

https://forums.moneysavingexpert.com/discussion/comment/81862987#Comment_81862987

I'm afraid you still haven't grasped the fundamental principle here, which is that only the purchaser has any consumer or warranty rights. Do you really think that if a company sells a product to person A, that they must retain contractual obligations to person B, C, D or whoever else the product is passed to?

The obvious solution is to ask the donor to return it. They were prepared to email the retailer to get the warranty transferred, how much more work would it be for them to ask the retailer for a warranty repair?

born_again

https://forums.moneysavingexpert.com/discussion/comment/81863181#Comment_81863181

Or even under their consumer rights, Taking it was purchased via UK company.