Motorola Warranty

Okell

https://forums.moneysavingexpert.com/discussion/comment/81862523#Comment_81862523

"… My complaint would also fail if SBE provided photos or evidence of it being caused by physical damage.

If they do that then I'll cough up & pay, I suspect they probably have this information but I don't know unless I push."

If the OP is confident that the phone has not been damaged post-purchase then this seems a bit defeatist.

Does he think SBE may have photos or evidence of physical damage?

flaneurs_lobster

Does he think SBE may have photos or evidence of physical damage?

No, he thinks SBE have spent 30 seconds eyeballing the thing and thought "here's another easy £250".

No evidence to suggest otherwise.

Grumpy_chap

Well, it is not clear. The OP says "the complaint would fail if SBE provide evidence of physical damage" and then "they probably have this information".

So, is the OP admitting that there likely was some physical damage but will still try to get away with a claim regardless, possibly under durability if that was a pocket press or slam shut of the phone which the OP considers "normal use"?

DeathByFluffy

In a past life I worked with a company who sent a lot of repairs to SBE - I handled the handsets going to them and their reports were usually pretty spot on.

If a handset was physically damaged they'd reject the repair, but 99% of the customers wouldn't argue as they knew fine they'd damaged it themselves and it was fair enough.

If SBE have a report stating physical damage, that'll likely be enough for a court to side with the retailer IMO.

Okell

https://forums.moneysavingexpert.com/discussion/comment/81865988#Comment_81865988

Did you read the OP's post that I quoted?

He suspects that SBE will "… have photos or evidence of it being caused by physical damage…"

Why would he say that if he was confident that it wasn't caused by physical damage?

sheramber

https://forums.moneysavingexpert.com/discussion/comment/81867107#Comment_81867107

and why is he not asking Motorola for the evidence instead of trying to get Curries to deal with it?

In the hope that Curries will agree without any investigation?