Amazon demanding photo i.d.

born_again

TimeLord1 said:

Isthisforreal99 said:

TimeLord1 said:

Go through the Executive Customer Relations team.

Tell them it's the Consumer Rights Act; they have to return your funds. And you are not providing photo ID because of GDPR. 

Which may or may not work if they suspect fraud. And could lead to the account being closed.

Then you can request a deadlock outcome letter to open up a case with the Financial Ombudsman. That costs Amazon and they'll just refund.

Sorry, but you are so wrong.
FOS has ZERO authority over Amazon. They are not a regulated company. 

sheramber

https://forums.moneysavingexpert.com/discussion/comment/81855992#Comment_81855992

he says

“apparently”

Did Amazon say that or has OP made that assumption?

TimeLord1

https://forums.moneysavingexpert.com/discussion/comment/81856078#Comment_81856078

https://forums.moneysavingexpert.com/discussion/comment/81856167#Comment_81856167

The OP himself hasn't been clear but I suspect they probably won't be posting anything else now. Why people use e:cards is; beyond me full of pitfalls really and money laundering.

the_lunatic_is_in_my_head

https://forums.moneysavingexpert.com/discussion/comment/81856012#Comment_81856012

Perhaps OP is just venting when they say fuming but Land Rover was hacked, Coop, M&S, the BFi, ok so Amazon own AWS and hold defence contracts so you’d think their security would be top notch but who knows.

I get phone calls from VISA security on my landline and text messages about jobs (money mule disguised as something else I assume) on my mobile.

Very few people have the numbers so this can only come from shopping online.

Assuming the story here is whole, a £30 refund back to a gift voucher exclusively for one company doesn’t seem an appropriate circumstance to be asking for ID, especially when they have no right to it.

born_again

https://forums.moneysavingexpert.com/discussion/comment/81856211#Comment_81856211

Often use Amazon gift cards & get them via work as "Thanks". Never had any issues.

Narfnardlf

Hi, thanks for the replies. I had a gift card for Christmas so spent some of it on the purchase, which was undeliverable..it was a small kitchen appliance worth £30.

My concern is a) Amazon can demand id for me to get a refund back onto my amazon account for an item I never recieved.

B. I have never been asked to provide photo i.d. as a consumer.

It makes me uncomfortable to send photo I have been a customer for many years and my payment cards on my account are all in my name. I just don't understand their stance of photo i.d. for example you wouldn't be expected to provide this in a.shop and the shop take a copy? Maybe I am being suspicious it just seems outrageous to provide this to Amazon!

I am also wondering if this is going to become common practice;(

Alderbank

Is the 'small kitchen appliance' something like a Sabatier kitchen paring knife or other bladed article which might come under the Offensive Weapons Act 2019?

I know that to comply with the new law, Amazon require sight of photo ID before handing over such items.

Even in a shop if you look like you might be under 18 you would have to provide photo ID.