Amazon demanding photo i.d.

MattMattMattUK

TimeLord1 said:

eskbanker said:

TimeLord1 said:

Isthisforreal99 said:

TimeLord1 said:

Go through the Executive Customer Relations team.

Tell them it's the Consumer Rights Act; they have to return your funds. And you are not providing photo ID because of GDPR.

Which may or may not work if they suspect fraud. And could lead to the account being closed.

Then you can request a deadlock outcome letter to open up a case with the Financial Ombudsman. That costs Amazon and they'll just refund it.

How would this fall within the FOS jurisdiction, as there doesn't appear to be any wrongdoing by any regulated entity?

If they flat out refuse to submit ID and they fail to deliver to the locker or to refund. The supervisor will usually get involved, and they will refund rather than potentially cost more.But at £30 it will probably be over swiftly. But it's just using the pressure, really against the supervisor.  

That still makes zero sense. The FOS has no jurisdiction in relation to this matter, so threatening to take them to the FOS is nonsensical, the equivalent of threatening to take them to Ofwat or the BMA. It will not cost them more because they will not be charged by the FOS as there is no case to answer, in the same way they will not be charged if someone tries to take the complaint to Ofwat. 

TimeLord1

MattMattMattUK said:

TimeLord1 said:

The ex-banker said:

TimeLord1 said:

Isthisforreal99 said:

TimeLord1 said:

Go through the Executive Customer Relations team.

Tell them it's the Consumer Rights Act; they have to return your funds. And you are not providing photo ID because of GDPR.

Which may or may not work if they suspect fraud. And could lead to the account being closed.

Then you can request a deadlock outcome letter to open up a case with the Financial Ombudsman. That costs Amazon and they'll just refund it.

How would this fall within the FOS jurisdiction, as there doesn't appear to be any wrongdoing by any regulated entity?

If they flat out refuse to submit ID and they fail to deliver to the locker or to refund. The supervisor will usually get involved, and they will refund rather than potentially cost more.But at £30 it will probably be over swiftly. But it's just using the pressure, really against the supervisor.  

That still makes zero sense. The FOS has no jurisdiction in relation to this matter, so threatening to take them to the FOS is nonsensical, the equivalent of threatening to take them to Ofwat or the BMA. It will not cost them more because they will not be charged by the FOS as there is no case to answer, in the same way they will not be charged if someone tries to take the complaint to Ofwat. 

That's correct but as Amazon UK uses Amazon Payments UK Limited (which is regulated by the Financial Conduct Authority), the FOS has jurisdiction over the payment side of the dispute. When Amazon was getting shot of smaller sellers, they was withholding funds and good. And ended up paying out lots of fines because it was viewed as internal fraud. It really comes down to why the algorithm found an issue that I don't know they didn't state the reason, Age, Fraud buying something that requires ID check. Maybe they'll update that they mentioned return's only I believe I will re-read it.

Arunmor

Are you wanting a cash refund when you paid by Amazon voucher?

user1977

TimeLord1 said:

MattMattMattUK said:

TimeLord1 said:

The ex-banker said:

TimeLord1 said:

Isthisforreal99 said:

TimeLord1 said:

Go through the Executive Customer Relations team.

Tell them it's the Consumer Rights Act; they have to return your funds. And you are not providing photo ID because of GDPR.

Which may or may not work if they suspect fraud. And could lead to the account being closed.

Then you can request a deadlock outcome letter to open up a case with the Financial Ombudsman. That costs Amazon and they'll just refund it.

How would this fall within the FOS jurisdiction, as there doesn't appear to be any wrongdoing by any regulated entity?

If they flat out refuse to submit ID and they fail to deliver to the locker or to refund. The supervisor will usually get involved, and they will refund rather than potentially cost more.But at £30 it will probably be over swiftly. But it's just using the pressure, really against the supervisor.  

That still makes zero sense. The FOS has no jurisdiction in relation to this matter, so threatening to take them to the FOS is nonsensical, the equivalent of threatening to take them to Ofwat or the BMA. It will not cost them more because they will not be charged by the FOS as there is no case to answer, in the same way they will not be charged if someone tries to take the complaint to Ofwat. 

That's correct but as Amazon UK uses Amazon Payments UK Limited (which is regulated by the Financial Conduct Authority), the FOS has jurisdiction over the payment side of the dispute.

Does it, where the dispute concerns a refund to an Amazon gift card account?

TimeLord1

He just states Amazon suspects Fraud well probably the algorithm does, so that can get rather more messy.

TimeLord1

user1977 said:

TimeLord1 said:

MattMattMattUK said:

TimeLord1 said:

The ex-banker said:

TimeLord1 said:

Isthisforreal99 said:

TimeLord1 said:

Go through the Executive Customer Relations team.

Tell them it's the Consumer Rights Act; they have to return your funds. And you are not providing photo ID because of GDPR.

Which may or may not work if they suspect fraud. And could lead to the account being closed.

Then you can request a deadlock outcome letter to open up a case with the Financial Ombudsman. That costs Amazon and they'll just refund it.

How would this fall within the FOS jurisdiction, as there doesn't appear to be any wrongdoing by any regulated entity?

If they flat out refuse to submit ID and they fail to deliver to the locker or to refund. The supervisor will usually get involved, and they will refund rather than potentially cost more.But at £30 it will probably be over swiftly. But it's just using the pressure, really against the supervisor.  

That still makes zero sense. The FOS has no jurisdiction in relation to this matter, so threatening to take them to the FOS is nonsensical, the equivalent of threatening to take them to Ofwat or the BMA. It will not cost them more because they will not be charged by the FOS as there is no case to answer, in the same way they will not be charged if someone tries to take the complaint to Ofwat. 

That's correct but as Amazon UK uses Amazon Payments UK Limited (which is regulated by the Financial Conduct Authority), the FOS has jurisdiction over the payment side of the dispute.

Does it, where the dispute concerns a refund to an Amazon gift card account?

Depends on how they funded the gift card firstly.

Aylesbury_Duck

I don't understand why someone would be fuming over a relatively trivial matter for a modest sum, when it seems all Amazon want to do is check that everything is above board.

TimeLord1

https://forums.moneysavingexpert.com/discussion/comment/81856012#Comment_81856012

Depends if they was buying it for a business and failure to deliver has cost them money, credit score issues the list can be vast, really.

TimeLord1

If you go to Amazon help you will eventually see The Financial Ombudsman Service tucked away. Amazon doesn't like it being listed and blocks external links.

MyRealNameToo

https://forums.moneysavingexpert.com/discussion/comment/81855629#Comment_81855629

Which leaves them in the same position of having a gift card for amazon but being blocked from amazon

Amazon's payment services won't be involved in use of a gift card so no access to FOS