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II cashing out problems
vigman
Posts: 1,424 Forumite
Hi
i used to be with XO share dealing but this was taken over by II. I don’t deal much and want to cash out and then close the account before the monthly payments start. However although the trading account shows the full cash amount c £3000 when I go to withdraw it just shows the very old cash balance of £160 as available. I messaged them and they said it could take 2-4 days for the cash to be available to withdraw but it’s been longer than that now. I’ve been holding on the phone for ages now without a reply.
i used to be with XO share dealing but this was taken over by II. I don’t deal much and want to cash out and then close the account before the monthly payments start. However although the trading account shows the full cash amount c £3000 when I go to withdraw it just shows the very old cash balance of £160 as available. I messaged them and they said it could take 2-4 days for the cash to be available to withdraw but it’s been longer than that now. I’ve been holding on the phone for ages now without a reply.
Has any else had this issue please?
TIA
TIA
Any information given in my posts or replies is intended to be of interest and/or help to members of the forum. I cannot guarantee that this is accurate or up to date.
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Comments
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Have you waited 2-4 working days?0
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Has any else had this issue please?When was the settlement date of the last sale?
Settlement dates are up to 3 days after trade with most mainstream assets. If the platform updates overnight, then add a further day.
I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0 -
dunstonh said:Has any else had this issue please?When was the settlement date of the last sale?
Settlement dates are up to 3 days after trade with most mainstream assets. If the platform updates overnight, then add a further day.
I”ll check again but I’m sure it was last Monday.dunstonh said:Has any else had this issue please?When was the settlement date of the last sale?
Settlement dates are up to 3 days after trade with most mainstream assets. If the platform updates overnight, then add a further day.Any information given in my posts or replies is intended to be of interest and/or help to members of the forum. I cannot guarantee that this is accurate or up to date.0 -
I always send them a message, they usually reply within a day and do actually own the issue until its fixed.0
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Thanks everyone. Cash became available today Tuesday 27th Jan. shares sold on Monday 20th Jan. I just wanted to close the account before the charges start.Any information given in my posts or replies is intended to be of interest and/or help to members of the forum. I cannot guarantee that this is accurate or up to date.0
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In the past they have been good, but recently they wrongly said in an email people were going to be put on the higher rate per month scheme and have been overwhelmed with enquiries. I held for 40 minutes on the phone before giving up. Also the reply to my specific message about cash withdrawal was a generated message saying they were sorry to see I was leaving without answering my specific query.Beddie said:I always send them a message, they usually reply within a day and do actually own the issue until it’s fixed.Any information given in my posts or replies is intended to be of interest and/or help to members of the forum. I cannot guarantee that this is accurate or up to date.0
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