Fuse energy- Horrendous

debitcardmayhem

What do EV tariffs and solar etc have to do with the OP, well and truly sidetracked 

MWT

tim_p said:

MWT said:

tim_p said:

MWT said:

Netexporter said:

[Deleted User] said:

Netexporter said:

I noticed that Fuse are charging about 16p for their EV tariff, which is about double the Octopus rates. ,,,

But their day rate affective for the other 19/24 of the day is only charged at about 24p compared to about 32p charged by Octopus.

You need to look at the whole picture!

You fill you house batteries on the overnight rate, so the day rate doesn't really matter.

That is only true if your battery capacity is enough to get you through until the overnight rate again, if not then as stated, you need to look at the whole picture...

That’s surely part of the original battery sizing / quote process. I know it was when I got mine. 

The 'correct' answer isn't always going to be to have enough stored to get through the day...

Enough capacity to store excess solar PV could be the right answer for example.

With SEG rates as they are right now with some suppliers, and EV tariffs then there is an argument for exporting all production and increasing the battery capacity to cover the home load, but that is highly tariff dependent and perhaps an unwise basis for a long term investment where the cost of battery capacity continues to fall... 

Enough capacity to store excess solar simply won’t work in the winter months, plus if you size it on summer’s production you’ll have way more than you likely need. 

... and if you size on winter import needs that will be wrong for about 8 or 9 months of the year as well...

It is all totally dependent upon the size of your array, the amount of energy you use and how deep your pockets are.

Sometimes the right answer for you will not be about cost, but about comfort and simplicity, but everyone is different...

Gimli_SonOfGloin

that's concerning. I've only recently moved across to Fuse and will be contracted with them until well into next year…

oywill

I wholeheartedly agree with the OPs sentiment that Fuse energy are a load of Cr*p. I have multiple properties with them and have only recently noticed that when these properties were sold and the exact dates were supplied for when we moved out of the properties, these dates were ignored and we were billed for a number of days after the move out. It was only by complete chance that I was logged in to check something else and then realised that this billing error had been made, costing me several hundred pounds. To make matters worse, their chat service online is next to useless, no one responds and it was only when i emailed them my grievances and copied in the MD that I got a response. I've decided to now take my business elsewhere as its very basic for a utility company to get the move in and move out dates correct and if they cant do that then what other things are they going to get wrong. I would strongly recommend you avoid and take your business elsewhere.

travaman

I signed up with fuse 3 months ago after serious problems with octopus (went to ombudsman, ombudsman ruled in my favour, octopus didn't do what required, ombudsman gave them more time and moved the goal posts, octopus then said it was my responsibility to fix their dangerous problem they created, ombudsman agreed, i took it further, ombudsman agreed they had messed up and got it all wrong, but hey ho...live with it...) .

I emailed fuse with my issues...dangerous wires, smart meter not working for all 7 months from installation, SEG etc. They replied with exactly what i needed to see. Signed up and....nope, different to what they told me. Had to wait 6 weeks for new meter to see if it connects, they told me straight awsy before, then more weeks got added...CS never seemed to either read or understand communications. For the export tariff for my solar, they said as long as i had the SEG number , agreement to be allowed to export excess energy, fine, now they said, sorry, no, it has to be active so i have to sign up with someone else and then transfer it, except, none will without signing up to a contract...

Communication is appalling, can't wait to leave and yes, not once did it mention variable DDs ie pay what you use, it just said monthly DD, so although not lying, omitting the truth....

Octopus frying pan, fuse, fire.

CeliaSeas

I'm in the process of switching to fuse and have found their customer service excellent and very responsive

Scot_39

Sales isn't the same as customer service when you need a problem resolved.

CeliaSeas

https://forums.moneysavingexpert.com/discussion/comment/82128486#Comment_82128486

I take it all back.

When I tried to switch to them I was asked for the 400 pound upfront payment. I went on the chat and was very quickly told that they were able to waive this payment. But the request for £400 persisted in the app and I was unable to proceed with the application without making the payment, I explained this to numerous customer services persons over and over again who assured me that they would waive the payment and that I should go ahead and select my tariffs so that I could switch to them. But the system would not allow me to do this. And so we went round and round in circles until I felt so angry I had to delete the app for fear that I would start effing and blinding in all caps.

The customer service staff were very responsive all spoke excellent English and were very polite, but they seemed completely unable to do anything that was outside the parameters of the basic signing on process. I suppose this is why they are so cheap they have really rubbish software.

I don't know, I'm so flipping angry about wasting so much time over the past few days that I can't talk anymore about it.

CeliaSeas

https://forums.moneysavingexpert.com/discussion/comment/82129842#Comment_82129842

Fuse promised that they would waive the £400, it eventually became clear that the CS team were unable to do this, they strung me along. There was another complication that other suppliers have dealt with as a matter of course, but fuse's systems were unable to deal with it.

double_dutchy

FYI,

Fuse are now offering a fixed monthly DD should you wish to choose that option