Fuse energy- Horrendous

gpman

WiserMiser said:

mlz1413 said:
Octopus had been overcharging quite a bit as I got money back when I left them after 1 year.

Octopus would have set up Monthly Variable Direct Debit if you'd asked them.

Or the poster could probably have reduced their fixed monthly payment via their online account, no human intervention required by Octopus.

molerat

Fuse are not app only, they have a web portal as well.

tfhnota

Good see plenty of Fuse fans, just had a quick look and would save 11p on s/c's (compared to Octopus) and 20 percent on gas rate, elec 1p... already on fixed with Octopus which has their lowest (but not very low) s/c's so may change if no zero s/c tariffs turn up by the end of the month (very low user). Variable direct debit is my preferred payment method and despite being seventy am ok with apps, etc. Slightly annoyed with Octopus because they do freebie for the welfare crowd rather than cutting rates for all, also spending huge sums on advertising despite being large enough to already affect their customer service.

gpman

For those who prefer the more typical fixed monthly payment collected by DD, I understand that Fuse Energy have plans to introduce that option soon.

I wonder how long it'll then be until someone starts moaning here that Fuse Energy have increased their "fixed" monthly payment?

But as a moneysaving forum, I'm not sure why anyone here would choose that option. Better having your money earning interest in your own savings account than giving it as an interest free loan to your energy supplier.

gpman

molerat said:

Fuse are not app only, they have a web portal as well.

Correct, but the web portal appears to replicate their app. i.e. it is not a design specific for a web browser that most other suppliers have.
For those not familiar with apps, there are some quirks a newbie may need to get used to.
e.g. there are no scroll bars, rather you have to swipe to navigate.

How to access/download your online bills is also not immediately intuitive, but when you know, you know. It does seem a lot less tortuous than an app user has described earlier.

But the issue the OP seems to have is:

Tripitaka100 said:

... I have app, try to log into webpage, sends link that opens app.  So very frustrating. ... 

It's not clear if this happens for both options of access to the web portal.

Netexporter

gpman said:

Netexporter said:

I noticed that Fuse are charging about 16p for their EV tariff, which is about double the Octopus rates. ,,,

But their day rate affective for the other 19/24 of the day is only charged at about 24p compared to about 32p charged by Octopus.

You need to look at the whole picture!

You fill you house batteries on the overnight rate, so the day rate doesn't really matter.

MWT

Netexporter said:

gpman said:

Netexporter said:

I noticed that Fuse are charging about 16p for their EV tariff, which is about double the Octopus rates. ,,,

But their day rate affective for the other 19/24 of the day is only charged at about 24p compared to about 32p charged by Octopus.

You need to look at the whole picture!

You fill you house batteries on the overnight rate, so the day rate doesn't really matter.

That is only true if your battery capacity is enough to get you through until the overnight rate again, if not then as stated, you need to look at the whole picture...

tim_p

MWT said:

Netexporter said:

gpman said:

Netexporter said:

I noticed that Fuse are charging about 16p for their EV tariff, which is about double the Octopus rates. ,,,

But their day rate affective for the other 19/24 of the day is only charged at about 24p compared to about 32p charged by Octopus.

You need to look at the whole picture!

You fill you house batteries on the overnight rate, so the day rate doesn't really matter.

That is only true if your battery capacity is enough to get you through until the overnight rate again, if not then as stated, you need to look at the whole picture...

That’s surely part of the original battery sizing / quote process. I know it was when I got mine. 

MWT

tim_p said:

MWT said:

Netexporter said:

gpman said:

Netexporter said:

I noticed that Fuse are charging about 16p for their EV tariff, which is about double the Octopus rates. ,,,

But their day rate affective for the other 19/24 of the day is only charged at about 24p compared to about 32p charged by Octopus.

You need to look at the whole picture!

You fill you house batteries on the overnight rate, so the day rate doesn't really matter.

That is only true if your battery capacity is enough to get you through until the overnight rate again, if not then as stated, you need to look at the whole picture...

That’s surely part of the original battery sizing / quote process. I know it was when I got mine. 

The 'correct' answer isn't always going to be to have enough stored to get through the day...

Enough capacity to store excess solar PV could be the right answer for example.

With SEG rates as they are right now with some suppliers, and EV tariffs then there is an argument for exporting all production and increasing the battery capacity to cover the home load, but that is highly tariff dependent and perhaps an unwise basis for a long term investment where the cost of battery capacity continues to fall... 

tim_p

MWT said:

tim_p said:

MWT said:

Netexporter said:

gpman said:

Netexporter said:

I noticed that Fuse are charging about 16p for their EV tariff, which is about double the Octopus rates. ,,,

But their day rate affective for the other 19/24 of the day is only charged at about 24p compared to about 32p charged by Octopus.

You need to look at the whole picture!

You fill you house batteries on the overnight rate, so the day rate doesn't really matter.

That is only true if your battery capacity is enough to get you through until the overnight rate again, if not then as stated, you need to look at the whole picture...

That’s surely part of the original battery sizing / quote process. I know it was when I got mine. 

The 'correct' answer isn't always going to be to have enough stored to get through the day...

Enough capacity to store excess solar PV could be the right answer for example.

With SEG rates as they are right now with some suppliers, and EV tariffs then there is an argument for exporting all production and increasing the battery capacity to cover the home load, but that is highly tariff dependent and perhaps an unwise basis for a long term investment where the cost of battery capacity continues to fall... 

Enough capacity to store excess solar simply won’t work in the winter months, plus if you size it on summer’s production you’ll have way more than you likely need.