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Heating oil delivery query

I recently had a delivery of heating oil. It flagged up on my ring camera. When I got home there was no delivery ticket through the letter box. I checked the tank and there was less oil than I expected, so I thought that maybe they abandoned the delivery for some reason. I received the bill a couple of days later for 500 litres.  I called and asked for the delivery ticket. When they sent it, it was a different time from what my camera recorded. They told me that they hadn't changed the clock on the meter. It also showed that the fuel took 3 m 40s to pump but my camera showed the guy coming and going to the tank in 2m 40s. My questions are, is it a legal requirement for the meter clock to state the correct time?, and does the time to pump start and stop with the flw of the oil? TIA
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