Barclaycard Chat Service

RL11

Is anyone able to use the Barclaycard chat service? Every time I want to use it for something, I get a message saying it's not available while they are working on it. This has gone on for months. Their service status page says it's fine but I cannot use it online or via the app. A web form I used to send a message about Chat not working, resulted in an auto reply, saying it was no longer monitored and to use Chat! It seems like writing or ringing are the only options. Does anyone have an email address that will go through?

CliveOfIndia

Can you not ring them?

Fully appreciate that these days people expect a "chat" function.  But if it's something important, talking to a real live human being can often be the quickest and easiest way of dealing with issues..

mta999

I have just tried and, as you say, it is unavailable

RL11

It's not something "important". I just want to tell them their Chat service doesn't work! If I ring, it will cost me money and I know I will be on hold for many minutes. Then whatever I say to the call taker will get lost in the system. I would rather put things in writing (that might get lost too!) that I can refer back to, with a date and time that I reported something.
Often on forums, someone will know an email address that actually gets through to a person

beckstar1975

I've been trying to close my credit card down for months and have had the same

V annoying

Belenus

It is working for me.

I last used it successfully in December.

I have just tried to start a new chat and it appears to be working normally.

RL11

Belenus said:

It is working for me.

I last used it successfully in December.

I have just tried to start a new chat and it appears to be working normally.

Is that via the app?
Sometimes I can get to the "Digital Agent" but that never provides a suitable answer. When it gives up, it never puts me through to an actual person and just says Chat isn't available while they are making changes.

Belenus

RL11 said:

Belenus said:

It is working for me.

I last used it successfully in December.

I have just tried to start a new chat and it appears to be working normally.

Is that via the app?
Sometimes I can get to the "Digital Agent" but that never provides a suitable answer. When it gives up, it never puts me through to an actual person and just says Chat isn't available while they are making changes.

No.

I use my Windows laptop for most of my banking.

etienneg

Belenus said:

RL11 said:

Is that via the app?
Sometimes I can get to the "Digital Agent" but that never provides a suitable answer. When it gives up, it never puts me through to an actual person and just says Chat isn't available while they are making changes.

No.

I use my Windows laptop for most of my banking.

In that case, have you tried clearing cookies and/or using a different browser?

RL11

etienneg said:

Belenus said:

RL11 said:

Is that via the app?
Sometimes I can get to the "Digital Agent" but that never provides a suitable answer. When it gives up, it never puts me through to an actual person and just says Chat isn't available while they are making changes.

No.

I use my Windows laptop for most of my banking.

In that case, have you tried clearing cookies and/or using a different browser?

Belenus is saying it does work for them via Windows laptop.
It doesn't work for me whether I use Windows or the app on my android phone 😒

izawa

Unfortunately their cs overseas arent helping much