EE are moving existing "CPI" customers over to pounds and pence

nyermen

Just an FYI, as I can't see a discussion on this - EE are moving existing customers over to their fixed amount rises. I've just had an email through myself.  Long time monthly plan, way out of minimal term so I presume they can do what they want.

Currently paying EE £10.50 a month for a simple service with CPI+3.9 (i think) as the annual rise.  They've said that the rises on 31st March I will be automatically moved over to their pounds and pence rises (£2.50 in my case the email says).  Having been anticipating maybe a 6 or 7% rise, it'll actually be roughly a 24% rise. (and roughly 19% in 2027 I think, assuming £2.50 again)

I guess its finally time to visit the best deals page...

huw01

Have a look at mozillion, they use the EE signal and have some good deals on SIM's. 

brewerdave

Or 1p mobile -they use EE network - my wife has a very cheap deal !

PHK

nyermen said:

Just an FYI, as I can't see a discussion on this - EE are moving existing customers over to their fixed amount rises. I've just had an email through myself.  Long time monthly plan, way out of minimal term so I presume they can do what they want.

Currently paying EE £10.50 a month for a simple service with CPI+3.9 (i think) as the annual rise.  They've said that the rises on 31st March I will be automatically moved over to their pounds and pence rises (£2.50 in my case the email says).  Having been anticipating maybe a 6 or 7% rise, it'll actually be roughly a 24% rise. (and roughly 19% in 2027 I think, assuming £2.50 again)

I guess its finally time to visit the best deals page...

They were told by the government they had to move legacy customers onto these fixed amount rises. 

zagfles

PHK said:

nyermen said:

Just an FYI, as I can't see a discussion on this - EE are moving existing customers over to their fixed amount rises. I've just had an email through myself.  Long time monthly plan, way out of minimal term so I presume they can do what they want.

Currently paying EE £10.50 a month for a simple service with CPI+3.9 (i think) as the annual rise.  They've said that the rises on 31st March I will be automatically moved over to their pounds and pence rises (£2.50 in my case the email says).  Having been anticipating maybe a 6 or 7% rise, it'll actually be roughly a 24% rise. (and roughly 19% in 2027 I think, assuming £2.50 again)

I guess its finally time to visit the best deals page...

They were told by the government they had to move legacy customers onto these fixed amount rises. 

Or to be more specific, that utterly useless quango Ofcom with yet another kick in the teeth for consumers. 

PHK

zagfles said:

PHK said:

nyermen said:

Just an FYI, as I can't see a discussion on this - EE are moving existing customers over to their fixed amount rises. I've just had an email through myself.  Long time monthly plan, way out of minimal term so I presume they can do what they want.

Currently paying EE £10.50 a month for a simple service with CPI+3.9 (i think) as the annual rise.  They've said that the rises on 31st March I will be automatically moved over to their pounds and pence rises (£2.50 in my case the email says).  Having been anticipating maybe a 6 or 7% rise, it'll actually be roughly a 24% rise. (and roughly 19% in 2027 I think, assuming £2.50 again)

I guess its finally time to visit the best deals page...

They were told by the government they had to move legacy customers onto these fixed amount rises. 

Or to be more specific, that utterly useless quango Ofcom with yet another kick in the teeth for consumers. 

It was actually the government this time. 

nyermen

Thanks for the thoughts, and apologies for late reply.  My wife (similar situation) finally got her notice of rises as well, so now we can proceed.

I was looking wider at options (eg. PAYG as well - got to think MSE after all), and because I have a work sim card and want to carry a single phone, the wish for esim only has limited things a bit in that world (apparently EE dont offer PAYG on esim only).

Will come back with a decision once i’ve spoken to EE retentions probably tomorrow.

MGSteve

https://forums.moneysavingexpert.com/discussion/comment/81852953#Comment_81852953

Yeah, don't hold out much hope, I just got off the phone with their complaints team, who were fine, but could do nothing. They even pointed out that I shouldn't be on a data sharing plan as they don't offer it any more and was surprised I hadn't been moved off, suggesting that if I did renew, I more than likely would be moved off it!

Yeah, we're now moving too. Yes they may blame the government, but it's really screwing people on the cheaper, long standing sim only deals. My increase should have been about £4 this year across the 3 sims I have with them, it's going to be £7, that's a 13% increase in the total cost of the bill.

I've put off moving for far too long and I suspect alot of people will be doing the same. EE clearly don't want your business if you're on a SIM only deal.

forgotmyname

Just over 36% increase for me. Unlimited Mins/Txts and just 5GB data which was a Plusnet switch deal for £6 which is now around £6.80 and they
want to add the same £2.50 charge to each of our accounts on the 30 day plans but only £1.76 for the 24 month contract that ends in a few weeks.

Is this a way to remove people from the 30 day contracts I wonder? Slightly too late to switch but I will be giving them 30 days notice on all
of our numbers.

OK switching to a fixed amount price increases but why did the increase need to be 36%? Does that mean someone on a £150 a month plan
will only increase £2.50 also?

hydratoad

I've got a couple of very legacy SIM only EE plans from predecessor networks. I'm not thrilled with EE's recent changes.

A couple of months ago one of my plans was moved from £7/month to a £9/month plan against my wishes (and with no actual benefit), and this also applies the new £2.50/year uplift. So, on top of an effective 30% price rise for December, I am now facing a further 27% rise for March.

Another plan is a touch over £1/month and is now also being moved to the "pounds and pence" approach as well, so I'm facing well over a 200% increase in March. I wonder if the plan itself will actually survive, since they seem content to simply forcibly move customers to an entirely different plan.