Hargreaves Lansdown charts not working?

Rollinghome

Whether your problem is their end or not, HL's data has been a mess for quite a time.  Time and again on mobile I get "no data available" messages for specific investment charts, such as popular ITs, with no problem on others.

Lots of errors on the website including big data spike errors on charts that make anything before the spike unreadable, and frequently the annual report links aren't up to date, so I have to find them elsewhere.  HL's data used to be the best of the bunch; now I often use Fidelity - which used to be the laggard.

Still have the remnants of an account with them, in part because their charts used to be quick and reliable, but now most investment are held on Iweb/SW. HL have a lot of work to do to become competitive again.

fronty

Yes I must admit their web site seems to suffering from a number of issues, despite them being one of the more expensive providers I didn't mind so much because of the wealth of information available via their web site, but with things taking a turn for the worse, maybe now is the time to look at other options. 

fronty

Someone on the Virgin Media community reckons HL use a CDN to deliver charts and they are more than likely blocking my IP. VM have said they will look into it and I've also raised it with HL, will seen what happens.

TTH

The mobile app has sporadically failed to display maps for weeks …. I believe it is getting worse. I have looked at 5 funds this am and the charts failed for each 

fronty

I'm not getting very far with HL, they insist the problem is at my end and when I ask them to escalate to their web team they just say they can't help me any more. 

wmb194

fronty said:

I'm not getting very far with HL, they insist the problem is at my end and when I ask them to escalate to their web team they just say they can't help me any more. 

Have you tried another router or reset your current one? For charts I use TradingView.

https://www.tradingview.com/chart/