UC/Complaint

pope

I put in a UC complaint yesterday online not through the journal. I was asked for a phone number and email. I have not received any email from DWP to confirm the complaint or a text. Is this normal?

Have phoned the UC phone line and the person i spoke to says he cant see anything on the system.

does this mean the complaint has not gone through?

born_again

Where exactly did you log the complaint?

pope

born_again said:

Where exactly did you log the complaint?

UC complaint online gov

born_again

Via what method?
As it may go to a central team, which might take time to filter down.

Why not Journal?

Zinger549

Was it https://makeacomplaint.dwp.gov.uk/ I believe it's 15 days for a response.  

pope

Zinger549 said:

Was it https://makeacomplaint.dwp.gov.uk/ I believe it's 15 days for a response.  

Yes this is were i have loged the complaint.

Should I have recieved a acknowledgement email? Phoned UC they don't have anything on the system. I have now Phoned UC line the second time still the person is saying he cant see anything.

pope

born_again said:

Via what method?
As it may go to a central team, which might take time to filter down.

Why not Journal?

I was advised by a friend to do it online gov complaints. The reason I did not do it through the journal is because UC don't respond to quirys.

TheShape

pope said:

born_again said:

Via what method?
As it may go to a central team, which might take time to filter down.

Why not Journal?

I was advised by a friend to do it online gov complaints. The reason I did not do it through the journal is because UC don't respond to quirys.

If you need to make a complaint, it is best to do it through the official complaints route.  As you say, journal messages are too often ignored.

pope

TheShape said:

pope said:

born_again said:

Via what method?
As it may go to a central team, which might take time to filter down.

Why not Journal?

I was advised by a friend to do it online gov complaints. The reason I did not do it through the journal is because UC don't respond to quirys.

If you need to make a complaint, it is best to do it through the official complaints route.  As you say, journal messages are too often ignored.

Yes it's already done online. But still not received a acknowledgement of the complaint. Really don't know why wanted my email address I thought it was for confirmation purposes 

NedS

pope said:

TheShape said:

pope said:

born_again said:

Via what method?
As it may go to a central team, which might take time to filter down.

Why not Journal?

I was advised by a friend to do it online gov complaints. The reason I did not do it through the journal is because UC don't respond to quirys.

If you need to make a complaint, it is best to do it through the official complaints route.  As you say, journal messages are too often ignored.

Yes it's already done online. But still not received a acknowledgement of the complaint. Really don't know why wanted my email address I thought it was for confirmation purposes 

It may be to confirm you are linked to the UC account in question. I don't believe they respond by email. The complaints manager may phone you, or may respond via your journal once they have investigated your complaint.

huckster

UC helpline does not have access to complaints records system. When you enter a complaint via Gov.uk, no immediate record is noted on UC claim.

Once a Complaints Resolution Manager has been assigned, they will make a note on UC claim that they are dealing with complaint. But it may be up to 10 working days before  Complaints Resolution Manager is assigned and up to 5 working days further before they contact you.