Nationwide switch failed - anything I can do?

superdayold

I did my joint account switch (previously been on to ask if the DD's were OK) from Co-op to Nationwide and the Co-op account hasn't closed on completion. I know why - first of all, the new account didn't show in my Nationwide app, but did straight away on my husbands. when I phoned they said there had been an error on my Date of birth, so it has gone into a new 'file' - they are merging the files. In the meantime the switch has completed, but the Co-op account didn't close. 

Would the error (DOB) have definitely been mine? Or could it have happened in the Switch? Is there anything I could do to still get the £175?

Zanderman

This thread seems to be repeating your query in your other thread yesterday? 
https://forums.moneysavingexpert.com/discussion/6647462/does-this-count-as-2-dds-for-nationwide-switch#latest

The delayed opening of the Nwide account would not be related to 'switching'. Opening an account is one process, nothing to do with switching.  Switching is a second process later.

I would suggest you wait a day before worrying. You say the 'switch has completed'. If it has then you should be fine. And would get the incentive. But you also say the switch has failed. It can't be both.

You need to clarify what has happened - has the balance of the COOP account moved to Nwide? Have the payment systems of the COOP account moved to Nwide? Or has nothing happened to the COOP account at all and all you've done so far is successfully opened an Nwide account?

See what happens today. And if there is still a problem later on query it, with Nationwide, not Coop (as it's the switching bank that does the switching).

Nasqueron

Computer systems are not infallible but they work on the data you input, aside from say a UK to US system where the date and month are switched, it's highly unlikely a system would just change your date of birth

superdayold

Zanderman said:

This thread seems to be repeating your query in your other thread yesterday? 
https://forums.moneysavingexpert.com/discussion/6647462/does-this-count-as-2-dds-for-nationwide-switch#latest

The delayed opening of the Nwide account would not be related to 'switching'. Opening an account is one process, nothing to do with switching.  Switching is a second process later.

I would suggest you wait a day before worrying. You say the 'switch has completed'. If it has then you should be fine. And would get the incentive. But you also say the switch has failed. It can't be both.

You need to clarify what has happened - has the balance of the COOP account moved to Nwide? Have the payment systems of the COOP account moved to Nwide? Or has nothing happened to the COOP account at all and all you've done so far is successfully opened an Nwide account?

See what happens today. And if there is still a problem later on query it, with Nationwide, not Coop (as it's the switching bank that does the switching).

Sorry I didn't think anyone would see the other comment I made so i posted it as a thread.
So when I say failed, part of the conditions is that you switch and have the switch close the account, but the closing of the account appears to have failed. 
I had a notification from NW to say the switch was complete, the balance has moved from COOP, but the COOP acc is still there in my app. 
So I have made the assumption that the completion of the 'switch and close account', may have failed (due to the error, that I had figured out when trying to find out why my new NW acc hadn't shown up in the app).

In which case I think I will have not adhered to all of the conditions. I will wait and see if the acc remains there. Hopefully it is a delay. Thank you

•••update - the account in the Coop app has a message saying "there is a problem with your account - please call us" and the account info is greyed out - think I may be back on

Ergates

Nasqueron said:

Computer systems are not infallible but they work on the data you input, aside from say a UK to US system where the date and month are switched, it's highly unlikely a system would just change your date of birth

Any transfer of data between systems (e.g. for the CASS) will have an interface contract that will specific things like the date format.  It would be astronomically unlikely that an error of that sort would have gone unnoticed for the many years the CASS has been in place.   Moreover, it would have corrupted nearly every DoB that had passed through it, not just the OPs.

superdayold said:

Would the error (DOB) have definitely been mine? Or could it have happened in the Switch? Is there anything I could do to still get the £175?

Couldn't, realistically, have happened during the switch - but could be a data entry error at the co-op bank.   Who's fault that was would depend on who typed in the data.   If you filled in a paper form and someone at the bank typed it into their system - could be their fault.  If you filled in an online form, then probably yours.