Problems with Interacting Investors virtual portfolio

Okay20

Thank you, I have asked there as well. It’s more of a technical issue as it’s really about finding out how to sign in. iI can’t help.

Okay20

Thank you, I shall try and wrack my brain. I’m hoping someone might be able to help on the technical signing in. But thank for your good advice.

coyrls

I can't find a link to a virtual research portfolio login on Interactive Investor's Website.  What URL are you using for the login?

I am finding it hard to understand how you bought shares without knowing the platform that you used to buy the shares and without any email trail of the process.  Did you use an online platform to buy these shares or did you use a different mechanism for the purchases?

TheBanker

coyrls said:

I can't find a link to a virtual research portfolio login on Interactive Investor's Website.  What URL are you using for the login?

They call it a research account and you log in here: https://research.ii.co.uk/

But this page says they aren't accepting new sign-ups: https://www.ii.co.uk/ii-accounts/research-account

coyrls

TheBanker said:

coyrls said:

I can't find a link to a virtual research portfolio login on Interactive Investor's Website.  What URL are you using for the login?

They call it a research account and you log in here: https://research.ii.co.uk/

But this page says they aren't accepting new sign-ups: https://www.ii.co.uk/ii-accounts/research-account

Thanks, there's a "Forgotten your password" link on the login page.  OP, is that the link you used?

fwor

If it's a type of account that they no longer offer then it's hard to see how they can help. It's not publicised as an option on II's website, and if you search for the page describing it, you get told that "We are no longer accepting research account applications" so I suspect that you will just have to assume that the facility is gone.

Ah - Ok. The other thread that the OP started is here:

https://forums.moneysavingexpert.com/discussion/6649531/problems-with-interacting-investors-virtual-portfolio

Okay20

It’s an option below the ii sign in

Okay20

It was quite a long time ago. I just wanted technical help to sign in. 

EthicsGradient

I had an II research account several years ago, so I tried logging in - it worked, with a current email address and the old password (which I had written down). So I logged out and tried the "I've forgotten my password" option, and yes, it said "we've just sent you an email to reset your password", and 20 minutes later, nothing has arrived.

But I've no new suggestions, I'm afraid. I do remember being told, on the old forums that ran alongside it, that it was a completely separate system from their dealing platform (when I pointed out they were making huge valuation errors on the research portfolio), and I think the implication was that different people handled it (because I'd cast doubt on the competence of those programming the research one).

I can't see any way of taking the problem - which seems general about the reset email - further, apart from a phone call to their general weekday number 0345 607 6001; tell them it's not just your research portfolio login that has the reset problem, but everyone's, and all you need to do is get the contact details for whoever runs the research portfolio login to report their major problem. Emphasize how you're helping them, and how it doesn't look good for ii to offer a service that people might use to see if they're any good, but doesn't work.

Okay20

This is the most relevant and helpful reply, thank you. I haven’t found anyone as yet who had the same issue, and it appears now that there is unfortunately no solution. I phoned this number 4 times to try and maybe get one person who could help, but unfortunately each and every one of them put me on hold and spoke to their manager, and the answer was always the same….”we don’t have anything to do with the Virtual Portfolio now so we can’t help “. I have since realised that I can get help from HMRC in terms of any forgotten ISA’s (which I know of already but I’m double checking) as well as a company called Gretel who can try and track any lost investments using your details. I would always double check on whether companies were safe and legitimate before doing this, but Gretel are legitimate. There are other companies out there as well who do this, so for anyone else who is having a similar problem I hope this helps. Thank you again.