Robbed(?)

Munkee2

I've just been browsing the web for realtones for my mobile phone and was expecting to pay about £3 for one.

I went to a download site and entered my mobile number expecting that any payment they'd take would be subject to me requesting a tone. I was about to read the smallprint which came AFTER I entered my number but got 8 texts one after the other and my £15.02 credit has been reduced immediately to 2p. I haven't even got round to looking at their site never mind ordering anything.

I'm sent them an email asking for a refund (I doubt I'll get a response) but my flabber is totally ghasted. £15 for a service I haven't even received? Is that legal?

Please somebody give me some advice. I can't afford to lose £15 just like that and not get a service in return :mad:

Bufflowbill

http://www.phonepayplus.org.uk/consumers/how_to_complain/how_to_make_complaint.asp

wantmemoney

Munkee2 wrote:

I went to a download site and entered my mobile number

which web site?

bringmeshoes

if you don't get any reply from the website you can contact icstis who are the regualing body for premium rate text services. www.icstis.org.uk

Munkee2

I didn't put the site's name in case it wasn't allowed on here, but since you asked it was Boltblue. Flippin pests!

Will contact above named companies tomorrow. Thanks very much for the advice.