BT

flaneurs_lobster

MeteredOut said:

CrowingCockerel said:

MeteredOut said:

Can you confirm the letter was addressed to your personally, and not just to your address?

I can confirm its addressed to me via name and address, Headed free service upgrade, also states  in letter we are giving your broadband free upgrade to Full Fibre then adds 1 Openreach will arrange to install full fibre to your property, 2 Will confirm a date which the work will be carried out 3. Sit back and relax, they cant be serious, misleading us for months

Cleary it was not a general letter then.

I'm not convinced, I've had similar personalised comms from BT (I can't find the actual item) where it talks about a "free" upgrade to FTTP and I've always taken it to mean that my broadband service shifts from copper to FTTP at no cost to me, as is always the case. 

But my connection is from a pole 3m from my house, not up a lane and needing new ducting etc. 

littleboo said:

I would guess that any upgrade involving new infrastructure is going to be "subject to survey"

This.

There are always going to be advantages/disadvantages to living in a green rural idyll as opposed to my fume-choked, crime-ridden inner-city hell-hole. 

CrowingCockerel

MeteredOut said:

CrowingCockerel said:

MeteredOut said:

Can you confirm the letter was addressed to your personally, and not just to your address?

I can confirm its addressed to me via name and address, Headed free service upgrade, also states  in letter we are giving your broadband free upgrade to Full Fibre then adds 1 Openreach will arrange to install full fibre to your property, 2 Will confirm a date which the work will be carried out 3. Sit back and relax, they cant be serious, misleading us for months

Cleary it was not a general letter then.

You mention complaints to BT, but have you opened a formal complaint with them? Have you looked into raising a complaint with OfCom?

Yes I have their position remains unchanged

CrowingCockerel

littleboo said:

I would guess that any upgrade involving new infrastructure is going to be "subject to survey"

Been surveyed twice and signed off via Offcom, then why send a letter stating free of charge

CrowingCockerel

littleboo said:

Could there be some confusion here? You mention being "cut off" in Jan 2027 - that is the date the withdrawal of legacy PSTN, ie traditional land lines.Digital Voice is the product which supersedes that and FTTP is not required for it. The same date feels like more than a coincidence?

Please read my comment two surveys the complaint was against the internet performance at that point I raised the question of the letter that had been sent

littleboo

CrowingCockerel said:

littleboo said:

I would guess that any upgrade involving new infrastructure is going to be "subject to survey"

Been surveyed twice and signed off via Offcom, then why send a letter stating free of charge

Well, mailshots are typically automated, so its quite possible that despite there already being a known issue with your property, it doesn't stop you being included in the mailshot, frustrating though that is. 

littleboo

CrowingCockerel said:

littleboo said:

Could there be some confusion here? You mention being "cut off" in Jan 2027 - that is the date the withdrawal of legacy PSTN, ie traditional land lines.Digital Voice is the product which supersedes that and FTTP is not required for it. The same date feels like more than a coincidence?

Please read my comment two surveys the complaint was against the internet performance at that point I raised the question of the letter that had been sent

I don't really understand your reply, and i'm not sure it answers the point I raised, but no matter. It was only offered as a suggestion.

brianposter

Can anyone explain why Openreach are so reluctant to string fibre along existing poles.

dnpark38

@brianposter
My house and others after removal of copper wires the same poles use the new OR full fiber.

flaneurs_lobster

brianposter said:

Can anyone explain why Openreach are so reluctant to string fibre along existing poles.

In the case of OP's property or just in general?

Has OP stated that their current Cu is strung on poles?

Depending on when it was installed, might well be armoured cable buried without ducting, possibly with an aluminium conductor rather than copper.

Don't think there's a particular reluctance, my street was FTTPed a couple of years ago using existing poles. I do know that the poles are at or near capacity, according to the last OR installer I talked to. 

born_again

brianposter said:

Can anyone explain why Openreach are so reluctant to string fibre along existing poles.

Less chance of tree's breaking cables. Long term saving of costs of not needing poles. Neater install to house. Protection from weather.