Big Thank You to Virgin

Section62

steven141 said:

Hopefully they just transfer everyone over to Nationwide's system. It will make things much easier moving forward. I know that this isn't a simple task.

dnpark38 said:

We have accounts with both and we find the on line backing of VM better than NW, so hoping that VM system remains.
Do not often go to branch's but again find VM easier.

Nationwide are in the process of developing a new system.  If I were a betting person I'd put money on VM customers not being migrated to the existing system, at least not in 2026.

Perhaps they will be the first to go onto the new system (if/when it launches) allowing a more gradual introduction... for example they could move the old VM branch-only savings accounts over first since these customers have no existing online access they wouldn't suffer a loss if the new Nationwide system did a 'TSB'.

That said, 'Nationwide' and 'logic' don't always go together, so anything is possible.

Ergates

Section62 said:

steven141 said:

Hopefully they just transfer everyone over to Nationwide's system. It will make things much easier moving forward. I know that this isn't a simple task.

dnpark38 said:

We have accounts with both and we find the on line backing of VM better than NW, so hoping that VM system remains.
Do not often go to branch's but again find VM easier.

Nationwide are in the process of developing a new system.  If I were a betting person I'd put money on VM customers not being migrated to the existing system, at least not in 2026.

Perhaps they will be the first to go onto the new system (if/when it launches) allowing a more gradual introduction... for example they could move the old VM branch-only savings accounts over first since these customers have no existing online access they wouldn't suffer a loss if the new Nationwide system did a 'TSB'.

That said, 'Nationwide' and 'logic' don't always go together, so anything is possible.

You'd win that bet.

subjecttocontract

I'm pleased to say I have finally closed all of my Virgin accounts. I guess if they offered a cash ISA, at the right time, with a competitive rate I might be persuaded to take the plunge again.

WillPS

Section62 said:

steven141 said:

Hopefully they just transfer everyone over to Nationwide's system. It will make things much easier moving forward. I know that this isn't a simple task.

dnpark38 said:

We have accounts with both and we find the on line backing of VM better than NW, so hoping that VM system remains.
Do not often go to branch's but again find VM easier.

Nationwide are in the process of developing a new system.  If I were a betting person I'd put money on VM customers not being migrated to the existing system, at least not in 2026.

Last year's annual Nationwide report said the following:
"We are preparing to transfer the assets and liabilities of Virgin Money's main operating subsidiary, Clydesdale Bank PLC, into Nationwide, which we expect to complete in 2026/27. This will be part of the wider integration programme that we expect to take several years to complete."

Which by my read pretty much confirms they are not expecting any system/process/branch integration this year.

Although that said the 26/27 target will be hit on day 2, presuming that year starts April 1st. In which case maybe next year isn't such a reach.

penners324

steven141 said:

Hopefully they just transfer everyone over to Nationwide's system. It will make things much easier moving forward. I know that this isn't a simple task.

I hope not. They're website and app are dreadful 

penners324

Lloyds have owned Halifax and Bank of Scotland for decades and still haven't got 1 unified banking platform 

eskbanker

penners324 said:

Lloyds have owned Halifax and Bank of Scotland for decades and still haven't got 1 unified banking platform 

That's different from the VM scenario - LBG consciously chooses to continue to operate as three separate brands, under two different banking licences.

flaneurs_lobster

eskbanker said:

penners324 said:

Lloyds have owned Halifax and Bank of Scotland for decades and still haven't got 1 unified banking platform 

That's different from the VM scenario - LBG consciously chooses to continue to operate as three separate brands, under two different banking licences.

,,,and they have managed to unify access to the various group accounts on a single entity's app/website

masonic

penners324 said:

Lloyds have owned Halifax and Bank of Scotland for decades and still haven't got 1 unified banking platform 

It seems to be the same underlying platform with different branding. Until recently, customer profiles for each were not linked. I recently logged out of Lloyds only to see the Halifax logout confirmation page.

It is likely the trading names were intentionally retained to appeal to different demographics, as is seen in other retail sectors.