RBS Credit Card Blocked

MEM62

hjb3 said:

They have had over 130 hrs to deal with this and I am still blocked and all they keep saying is its with 

If this has been flagged as potential fraud then their response time will not be measured in hours - it will be days or, more likely, weeks.  

hjb3

It was the RBS fraud team that on first contact told me to call back in 24hrs then 48hrs. I’ve just quoted in hours as they seem to work in that, but it’s been 6 days excluding bank holidays since I call them to report that I can’t see my credit card in my app. 

Appears RBS team need more training in this as I get told something else each time I call. I still have no idea who the team is that only accepts emails!