Wrong item sent

Aylesbury_Duck

Ugh. I feared so.

teddybear581

they are part of the Fraser  group who also own sports direct, I believe  

user1977

teddybear581 said:

they are part of the Fraser  group who also own sports direct, I believe  

Yes, that's why everybody is commiserating. Mike Ashley is not known for good customer service in any of his businesses.

elsien

Do you still have the tags? Not it makes any difference anyway, but if you can reattach them with cotton or something that removes that bit of their argument. 

• We’ll need the items in their original condition, along with any packaging and labels

Which is for a change of mind, but you are not requesting a change of mind you are arguing that they stuffed up. 

teddybear581

"Yes, that's why everybody is commiserating. Mike Ashley is not known for good customer service in any of his businesses.!

So does  this mean MIke Ashlley is above any laws, or is just difficult  to deal with ?

Aylesbury_Duck

teddybear581 said:

"Yes, that's why everybody is commiserating. Mike Ashley is not known for good customer service in any of his businesses.!

So does  this mean MIke Ashlley is above any laws, or is just difficult  to deal with ?

You won't be dealing with him personally, and I can't comment on him personally, but the SD empire has a reputation for poor customer service and making exercising one's consumer rights tricky.

teddybear581

elsien said:

Do you still have the tags? Not it makes any difference anyway, but if you can reattach them with cotton or something that removes that bit of their argument. 

• We’ll need the items in their original condition, along with any packaging and labels

Which is for a change of mind, but you are not requesting a change of mind you are arguing that they stuffed up. 

 Yes I still have the tag but as I have alreadty explained to them it was taken off I couldnt just re attatch it  ( :

flaneurs_lobster

user1977 said:

teddybear581 said:

they are part of the Fraser  group who also own sports direct, I believe  

Yes, that's why everybody is commiserating. Mike Ashley is not known for good customer service in any of his businesses.

Think Mike Ashley has handed over the job of Not Very Good at Customer Service to his Son-in-Law (and CEO) Michael Murray (although he still owns 70%+) of the Group.

teddybear581

Thank everyone, I will look furher into my options x

Okell

teddybear581 said:

sorry Okell . off course I want help and advice. it was Lovell Sports 

No worries.

Everyone here (including myself!) slags off Mike Ashley's companies but I've never had a problem myself.

You go back to them and explain very clearly that you are not looking to return the shirt under their own returns policy (whatever that is) but you are exercising your legal rights under s11 of the Consumer Rights Act 2015 that goods must be as described.

Explain to them that you ordered shirt xxx but they supplied zzz, therefore the shirt is not as described.  As such you are entitled to replacement correct shirt xxx at no additional cost to yourself.  (ie Lovell Sports are responsible for the return costs so you want a prepaid returns label to return shirt zzz to them).

If they can't supply a replacement, you want a full refund.

That's the position you must take with them.  Quote the law to them as per the above link and confirm what you ordered as opposed to what you received.

The tags are irrelevent to all of this because they sent the wrong shirt in the frist place.

How much did the shirt cost and how did you pay?