Sky TV Rip Off Help

JSmithy45AD

MouldyOldDough said:

JSmithy45AD said:

Ayr_Rage said:

Detail_Merchant said:

Ayr_Rage said:

You may be able to remove some add-ons such as HD, UHD and Atmos through the online account but will need to call to get a new deal on TV and broadband.

Unfortunately you can't downgrade anything online, not even add-ons such as the HD pack.

The only thing you can do online is upgrade, add add-ons, or re-contract. And some of the upgrade options will involve re-contracting for another 24 months (as kipsterno1 said).

There may be a re-contract option online, but in my experience this promises very little discount from the full list price (e.g. £5/month) in return for locking in for another 24 months. The website tries to make it look better by multiplying out the £5/month by 24 months to say you are saving £120, but compared to the total amount you are committing to over 24 months it is pretty small.

The best discounts seem to be obtained by giving 31 days notice to cancel all the TV (not broadband) and then once the TV has gone off then calling back to see what deal they will give, but there is no guarantee that this will get a deal as good as a new customer.
Also that might not be viable if the person is on Sky+ as Sky are moving away from Sky+, and even Sky Q is not available to order online any more.

Sorry @Detail_Merchant you are mistaken, some CAN be removed under "Home Set-up" depending on which product you have.

Screenshot from 30 seconds ago.

You're obviously on Sky Stream, I'm on Q and the only thing I can remove is Discovery+

Paramount+ may be the same but I don't have the subscription. HD & UHD are contact only to remove. 

I'm on Q and can remove HD 

Very odd, I've checked on mobile and desktop and there is no such option for me. Googling it seems to agree that you have to call.

flaneurs_lobster

They charge an EXTRA £7 a month (reduced from £9!!) to receive stuff in the HD definition that has been standard across the broadcast industry for the last decade?

They are taking the urine.

Detail_Merchant

Ayr_Rage said:

Detail_Merchant said:

Ayr_Rage said:

You may be able to remove some add-ons such as HD, UHD and Atmos through the online account but will need to call to get a new deal on TV and broadband.

Unfortunately you can't downgrade anything online, not even add-ons such as the HD pack.

The only thing you can do online is upgrade, add add-ons, or re-contract. And some of the upgrade options will involve re-contracting for another 24 months (as kipsterno1 said).

There may be a re-contract option online, but in my experience this promises very little discount from the full list price (e.g. £5/month) in return for locking in for another 24 months. The website tries to make it look better by multiplying out the £5/month by 24 months to say you are saving £120, but compared to the total amount you are committing to over 24 months it is pretty small.

The best discounts seem to be obtained by giving 31 days notice to cancel all the TV (not broadband) and then once the TV has gone off then calling back to see what deal they will give, but there is no guarantee that this will get a deal as good as a new customer.
Also that might not be viable if the person is on Sky+ as Sky are moving away from Sky+, and even Sky Q is not available to order online any more.

Sorry @Detail_Merchant you are mistaken, some CAN be removed under "Home Set-up" depending on which product you have.

Screenshot from 30 seconds ago.

Ah, that looks like it's for a Sky stream subscriber. I'm pretty sure the OP is talking about Sky+ or Sky Q, where what I said is true.

MouldyOldDough

Detail_Merchant said:

Ayr_Rage said:

Detail_Merchant said:

Ayr_Rage said:

You may be able to remove some add-ons such as HD, UHD and Atmos through the online account but will need to call to get a new deal on TV and broadband.

Unfortunately you can't downgrade anything online, not even add-ons such as the HD pack.

The only thing you can do online is upgrade, add add-ons, or re-contract. And some of the upgrade options will involve re-contracting for another 24 months (as kipsterno1 said).

There may be a re-contract option online, but in my experience this promises very little discount from the full list price (e.g. £5/month) in return for locking in for another 24 months. The website tries to make it look better by multiplying out the £5/month by 24 months to say you are saving £120, but compared to the total amount you are committing to over 24 months it is pretty small.

The best discounts seem to be obtained by giving 31 days notice to cancel all the TV (not broadband) and then once the TV has gone off then calling back to see what deal they will give, but there is no guarantee that this will get a deal as good as a new customer.
Also that might not be viable if the person is on Sky+ as Sky are moving away from Sky+, and even Sky Q is not available to order online any more.

Sorry @Detail_Merchant you are mistaken, some CAN be removed under "Home Set-up" depending on which product you have.

Screenshot from 30 seconds ago.

Ah, that looks like it's for a Sky stream subscriber. I'm pretty sure the OP is talking about Sky+ or Sky Q, where what I said is true.

Except that I am on Q and can still remove HD !

Boohoo

MouldyOldDough said:

Detail_Merchant said:

Ayr_Rage said:

Detail_Merchant said:

Ayr_Rage said:

You may be able to remove some add-ons such as HD, UHD and Atmos through the online account but will need to call to get a new deal on TV and broadband.

Unfortunately you can't downgrade anything online, not even add-ons such as the HD pack.

The only thing you can do online is upgrade, add add-ons, or re-contract. And some of the upgrade options will involve re-contracting for another 24 months (as kipsterno1 said).

There may be a re-contract option online, but in my experience this promises very little discount from the full list price (e.g. £5/month) in return for locking in for another 24 months. The website tries to make it look better by multiplying out the £5/month by 24 months to say you are saving £120, but compared to the total amount you are committing to over 24 months it is pretty small.

The best discounts seem to be obtained by giving 31 days notice to cancel all the TV (not broadband) and then once the TV has gone off then calling back to see what deal they will give, but there is no guarantee that this will get a deal as good as a new customer.
Also that might not be viable if the person is on Sky+ as Sky are moving away from Sky+, and even Sky Q is not available to order online any more.

Sorry @Detail_Merchant you are mistaken, some CAN be removed under "Home Set-up" depending on which product you have.

Screenshot from 30 seconds ago.

Ah, that looks like it's for a Sky stream subscriber. I'm pretty sure the OP is talking about Sky+ or Sky Q, where what I said is true.

Except that I am on Q and can still remove HD !

Maybe the OP's relative is in contract for the HD part and that option is not available to them.

Sometimes you have to contact Sky to get products removed but to add them you click a button.

JSmithy45AD

MouldyOldDough said:

Detail_Merchant said:

Ayr_Rage said:

Detail_Merchant said:

Ayr_Rage said:

You may be able to remove some add-ons such as HD, UHD and Atmos through the online account but will need to call to get a new deal on TV and broadband.

Unfortunately you can't downgrade anything online, not even add-ons such as the HD pack.

The only thing you can do online is upgrade, add add-ons, or re-contract. And some of the upgrade options will involve re-contracting for another 24 months (as kipsterno1 said).

There may be a re-contract option online, but in my experience this promises very little discount from the full list price (e.g. £5/month) in return for locking in for another 24 months. The website tries to make it look better by multiplying out the £5/month by 24 months to say you are saving £120, but compared to the total amount you are committing to over 24 months it is pretty small.

The best discounts seem to be obtained by giving 31 days notice to cancel all the TV (not broadband) and then once the TV has gone off then calling back to see what deal they will give, but there is no guarantee that this will get a deal as good as a new customer.
Also that might not be viable if the person is on Sky+ as Sky are moving away from Sky+, and even Sky Q is not available to order online any more.

Sorry @Detail_Merchant you are mistaken, some CAN be removed under "Home Set-up" depending on which product you have.

Screenshot from 30 seconds ago.

Ah, that looks like it's for a Sky stream subscriber. I'm pretty sure the OP is talking about Sky+ or Sky Q, where what I said is true.

Except that I am on Q and can still remove HD !

I remember you saying that you have to contact a certain team at Sky when renegotiating your contract? Were you by any chance adding and removing the monthly rolling add-ons fairly frequently?

I wonder if they can enable it for certain customers just to save the CS some time.

swansea_lad

Hi all my mum has been moved into a care home, I have been caring for her. If I cancelled the contract, I have POA. Could I set up a contract as a new customer at the same address? I have been living with her.

Sky wanted £88 to continue with the current package, no sports or movies, 500 Mbps Fibre, including house phone. 

Virgin Media offered me £39.99 for a 2 year contract with Sky Sports Mix and some movies. 

MouldyOldDough

JSmithy45AD said:

MouldyOldDough said:

Detail_Merchant said:

Ayr_Rage said:

Detail_Merchant said:

Ayr_Rage said:

You may be able to remove some add-ons such as HD, UHD and Atmos through the online account but will need to call to get a new deal on TV and broadband.

Unfortunately you can't downgrade anything online, not even add-ons such as the HD pack.

The only thing you can do online is upgrade, add add-ons, or re-contract. And some of the upgrade options will involve re-contracting for another 24 months (as kipsterno1 said).

There may be a re-contract option online, but in my experience this promises very little discount from the full list price (e.g. £5/month) in return for locking in for another 24 months. The website tries to make it look better by multiplying out the £5/month by 24 months to say you are saving £120, but compared to the total amount you are committing to over 24 months it is pretty small.

The best discounts seem to be obtained by giving 31 days notice to cancel all the TV (not broadband) and then once the TV has gone off then calling back to see what deal they will give, but there is no guarantee that this will get a deal as good as a new customer.
Also that might not be viable if the person is on Sky+ as Sky are moving away from Sky+, and even Sky Q is not available to order online any more.

Sorry @Detail_Merchant you are mistaken, some CAN be removed under "Home Set-up" depending on which product you have.

Screenshot from 30 seconds ago.

Ah, that looks like it's for a Sky stream subscriber. I'm pretty sure the OP is talking about Sky+ or Sky Q, where what I said is true.

Except that I am on Q and can still remove HD !

I remember you saying that you have to contact a certain team at Sky when renegotiating your contract? Were you by any chance adding and removing the monthly rolling add-ons fairly frequently?

I wonder if they can enable it for certain customers just to save the CS some time.

No - I was just given a "fairly hefty" price - which I accepted and was re-contracted for 18 months - no changes from me at all !

I was given no choice - either accept the price quoted or leave !