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Talk talk to UW migration
richard686
Posts: 53
Forumite
We have a line fault, so no landline and 3mbps internet speed. Called Talk Talk and after 2 hours online chat they tell me my account is marked for closure because I have switched to Utility Warehouse.
News to me.
Anyway it turns out Talk Talk have migrated my account to UW, without telling their own tech support.
Next I contact UW, which has to be done via whatsapp. After a week of sporadic messages, they tell me that I have no account with them and to speak to Talk Talk...
So we've had no landline and ultra slow internet for two weeks and counting and neither party is interested in fixing the line fault, which is Open Reaches domain...
Whats the next step to avoid going insane on chat bots and whatsapp over Christmas?
News to me.
Anyway it turns out Talk Talk have migrated my account to UW, without telling their own tech support.
Next I contact UW, which has to be done via whatsapp. After a week of sporadic messages, they tell me that I have no account with them and to speak to Talk Talk...
So we've had no landline and ultra slow internet for two weeks and counting and neither party is interested in fixing the line fault, which is Open Reaches domain...
Whats the next step to avoid going insane on chat bots and whatsapp over Christmas?
0
Comments
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richard686 said:Whats the next step to avoid going insane on chat bots and whatsapp over Christmas?Who are you currently paying?Whoever that is, that's the company you need to hassle.N. Hampshire, he/him. Octopus Intelligent Go elec / Fuse gas / Vodafone BB / iD mobile. Kirk Hill Co-op member.Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Ecoflow Stream, Best kettle :-)
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 37 MWh generated, long-term average 2.6 Os.0
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