Utility Warehouse take over my TalkTalk broadband contract and raise the price

DominicH

I was on a TalkTalk Broadband 24-month fixed-price contract (well, the price goes up by £3 every April, but otherwise fixed.) TalkTalk recently transferred this to Utility Warehouse, who are charging me £5 more per month. Can they do this? I signed up for a certain price. I can see nothing in the TalkTalk smallprint about "if we sell your contract to another provider they can change the price."

[edit] Just checked the email I got from TalkTalk before the switch, it says "the monthly rental charge for your broadband [...] will not increase"

la531983

Contact them, tell them they have broken the contract and you will be exercising your right to leave penalty-free as a result.

MouldyOldDough

DominicH said:

I was on a TalkTalk Broadband 24-month fixed-price contract (well, the price goes up by £3 every April, but otherwise fixed.) TalkTalk recently transferred this to Utility Warehouse, who are charging me £5 more per month. Can they do this? I signed up for a certain price. I can see nothing in the TalkTalk smallprint about "if we sell your contract to another provider they can change the price."

[edit] Just checked the email I got from TalkTalk before the switch, it says "the monthly rental charge for your broadband [...] will not increase"

Are you an ex-shell customer or GFast ?