SAR request refused from Euro Parking Services Limited

Shevchenko01

I have made a Subject Access Request to Euro Parking Services Limited, but they are refusing to process it unless I send a copy of my ID (passport/Driving Licence) via email.

I have told them that they recognise my name, email address and postal address as they have already corresponded with me via both (with personal details that are GDPR related) so they should not need ID but, as they insist, I will play ball and send it, but I have told them I'll send my ID however I want a secure method, NOT email (which is notoriously insecure); they claim it's their policy and won't budge and insist on it via email.

Any suggestions on what I should do here?

user1977

Is (normal) email literally the only method they'll accept? Not post?

ChirpyChicken

Just email
Email is not an issue

Coupon-mad

But not unredacted of course, e.g. they don't need your DOB or mother's maiden name or whatever.

Nellymoser

Some discussion on ID for SAR in this thread
https://forums.moneysavingexpert.com/discussion/comment/80776052/#Comment_80776052

Le_Kirk

You could report them to the ICO; what are they going to do with your photo?  Do they have a database containing photographs of all the people in the UK?

1505grandad

Recently updated (after all the unregulated private parking industry is one huge scam):-

https://www.gov.uk/government/news/dvlas-top-tips-for-avoiding-scams

"DVLA’s top tips for avoiding scams

Never share your driving licence or vehicle information online

Getting your driving licence is a big milestone, and you may be tempted to share your new shiny licence or V5C (log book) on social media.

However, both documents contain key identifying details that scammers can use to steal your identity or even clone your vehicle. And before you know it, you could be receiving parking, congestion or speeding fines that you were not responsible for."

Just saying!!

ChirpyChicken

Shevchenko01 said:

ChirpyChicken said:

Just email
Email is not an issue

Yes.  I offered to post, and they said, 'No…only by email.'

Which is no problem 
Don't make an mountain out of a molehill 

Shevchenko01

ChirpyChicken said:

Just email
Email is not an issue

Emailing a formal document is absolutely an issue as emails are unsecured and bounce around a number of servers between my PC and theirs and can very easily be intercepted.

So no, not emailing.

Shevchenko01

user1977 said:

Is (normal) email literally the only method they'll accept? Not post?

Yes.  I offered to post, and they said, 'No…only by email.'

Shevchenko01

1505grandad said:

Recently updated (after all the unregulated private parking industry is one huge scam):-

https://www.gov.uk/government/news/dvlas-top-tips-for-avoiding-scams

"DVLA’s top tips for avoiding scams

Never share your driving licence or vehicle information online

Getting your driving licence is a big milestone, and you may be tempted to share your new shiny licence or V5C (log book) on social media.

However, both documents contain key identifying details that scammers can use to steal your identity or even clone your vehicle. And before you know it, you could be receiving parking, congestion or speeding fines that you were not responsible for."

Just saying!!

Agreed.  Thanks for the link; I'll quote it to them.