Microsoft Contact Details

DE_612183

did he or does he have a laptop / desktop pc?

MyRealNameToo

Ronbon13 said:

Thanks very much for all these good ideas. The bank has stopped the payments. The amounts are annual, and were £79 approx rising to £105 so does sound like a subscription. None of his grandchildren would have been responsible I can say for certain unless they did it on his behalf. It is possible he might have bought a laptop though & I’ll check that.  I’m making him sound old & doddery. It’s more a case of him having a very tough few years & we’ve both taken our eye off the ball 😪. I was just hoping I could have got him a refund & check no scam involved but maybe going to be too complicated. 

Sounds like a M365 plan, ie buying Microsoft Office on a subscription model. 

You can only get a refund if you can show there was a scam. If he did have Office on a prior device and just forgot to cancel it when selling/disposing of it unfortunately thats on him. MS havent done anything wrong by renewing the licence inline with the agreement and arent known to the be most generous when you admit to your own mistakes. 

Ronbon13

DE_612183 said:

did he or does he have a laptop / desktop pc?

He has an old laptop but unfortunately none of us can remember when he bought it although it was from a local shop. 

eskbanker

Ronbon13 said:

DE_612183 said:

did he or does he have a laptop / desktop pc?

He has an old laptop but unfortunately none of us can remember when he bought it although it was from a local shop. 

Is it a Windows PC or a Mac, and either way round, any evidence of Office products or the like having been installed (even if no longer present)?

p00hsticks

MyRealNameToo said:

Ronbon13 said:

Thanks very much for all these good ideas. The bank has stopped the payments. The amounts are annual, and were £79 approx rising to £105 so does sound like a subscription. None of his grandchildren would have been responsible I can say for certain unless they did it on his behalf. It is possible he might have bought a laptop though & I’ll check that.  I’m making him sound old & doddery. It’s more a case of him having a very tough few years & we’ve both taken our eye off the ball 😪. I was just hoping I could have got him a refund & check no scam involved but maybe going to be too complicated. 

Sounds like a M365 plan, ie buying Microsoft Office on a subscription model. 

You can only get a refund if you can show there was a scam. If he did have Office on a prior device and just forgot to cancel it when selling/disposing of it unfortunately thats on him. MS havent done anything wrong by renewing the licence inline with the agreement and arent known to the be most generous when you admit to your own mistakes. 

And Microsoft will have been sending e-mails to the address they have on register for his Microsoft account to notify him prior to each annual subscription renewal. 

SiliconChip

Woodstok2000 said:

Sounds like the Microsoft family plan. Will be difficult to show that you weren't using it over all that time, but no harm in explaining it to them and see if they'll refund at least some of the more recent costs...

It would be pretty much impossible to show that no 365 (previously Office) products have been used over that time, but what Microsoft ought to be able to establish is whether anyone other than the OP's dad was ever invited or took up an invitation to join the Family subscription, and if nobody did it might be possible to argue that the cost should be limited to a personal subscription, which I believe is £20 a year less.

DE_612183

Ronbon13 said:

DE_612183 said:

did he or does he have a laptop / desktop pc?

He has an old laptop but unfortunately none of us can remember when he bought it although it was from a local shop. 

If he still has a that laptop then the ms products could be installed and still have the licence key which you can provide to MS