Never using EVRI again!

RFW

@soolin what service were you using with Royal Mail? I just had a lengthy conversation with my RM account manager. I've had problems with everything but Tracked 24, my last month's next day delivery on T24 was 100%. For Tracked 48 large letter it was below 85% on time delivery. I had to stop using all the other services as they were worse, that included RM24, first class, etc.. It seems to me that Amazon, and a few other companies, pressure them for Tracked 24 to be close to perfect and that's where the bulk of their money comes from now.

soolin

https://forums.moneysavingexpert.com/discussion/comment/82111547#Comment_82111547

Mine were RM48, 2 were large letter (custom postage) and one small parcel (SD) . I'm really hitting issues with RM at the moment although my incoming post is considerably better.

RFW

I'm hearing a fair bit about RM problems, and had a few incoming ones myself, from a few different places. My best guess was that they had summer staff who weren't as trained as they could have been, either that or they were simply down on numbers. They have clearly prioritised Tracked 24 and parcels. I'm concerned at how Christmas can go. I've had details of throttling, so I'm only allowed to send up to three times post in the Christmas period. In the last week of sending last year I was 10-20 times.

prowla

https://forums.moneysavingexpert.com/discussion/comment/81815890#Comment_81815890

I specify not to use DPD for my deliveries, due to a couple of bad experiences.
Ironically, my EVRI driver is a nice chap and we always exchange pleasentries when he delivers.

Similarly always OK with the Royal Mail folk.

Bewareofrogues

Yes I am mostly a buyer the Evri man is quite good but Evri doesn't treat parcels with much respect.
I did ask a couple of sellers on eBay to use a different courier than Evri, the reply was "We don't get to choose the courier Evri is the default" So I was left with only one option to leave eBay for good.

I buy a couple of items from an independent retailer so when they used Whistl and Evri once they did use Whistl and RM previously and after my complaint they used Whistl and RM again.
I don't know why they use Whistl then RM. But they used Whistl and Evri once more so I complained to them again. I've had a few more purchases since and they used Whistl and RM again.

I Google "latest Evri disasters" now and then. It always brings the results Damaged goods, Lost goods, deliveries to the wrong addresses and stolen items. They had to rebrand from Hermes due to the terrible reputation they deserved. Now named Evri they are gathering another terrible reputation so maybe they will rebrand again.

Rather than go to the effort of requesting a seller not to use Evri, I left eBay. Although Amazon is a bit more expensive I get a delivery next day or two I have always received intact parcels with no damage, BUT one Amazon delivery came via Evri and yes you guessed it it was damaged.

Something really has to be done about Evri they are costing us all extra costs

rollingmoon

The type of horror stories to which you refer can be found for all couriers; it's a race to the bottom, as they all try to deliver more stuff for less money. I use Evri quite a bit for selling on eBay, and I have yet to have a problem. Whereas the latest in Royal Mail's long list of transgressions with me is a parcel they claim to have delivered; the evidence for which is a (the?) parcel on the open door step of someone else's house, with someone else in shot. That, and a forged signature on their terminal. As you can imagine this is going to need some effort to sort out, but I will sort it. No way are they getting away with this… truth is, they're all as bad as each other.