New Build - Wrong Kitchen Fitted

daffi

Purchased a new build earlier this year, kitchen was offered a free upgrade.

Worktops, unit style and colour agreed.

Popped up to the house yesterday as I’m due to exchange and complete in the next two weeks and I spotted the wrong kitchen has been installed.

I’m assuming a change without notification means I can push for the entire kitchen to be replaced and tie it into exchange?

Or should I ask them to delay exchange until it’s sorted?

elsien

How were the upgrade and details confirmed, and were there any caveats?

Grumpy_chap

daffi said:

Purchased a new build earlier this year, kitchen was offered a free upgrade.

Worktops, unit style and colour agreed.

Popped up to the house yesterday as I’m due to exchange and complete in the next two weeks and I spotted the wrong kitchen has been installed.

I’m assuming a change without notification means I can push for the entire kitchen to be replaced and tie it into exchange?

Or should I ask them to delay exchange until it’s sorted?

You have far more pressure against the Developer if you delay Exchange.

Do you have written evidence of the agreed kitchen?
Might be worth mentioning to your Conveyancer that the kitchen installed is not as agreed and ask whether you should delay Exchange accordingly.

Assuming this is just changing the units but not the layout of the kitchen, the Developer can rectify this discrepancy without impacting the Exchange within the next two weeks.

daffi

Grumpy_chap said:

daffi said:

Purchased a new build earlier this year, kitchen was offered a free upgrade.

Worktops, unit style and colour agreed.

Popped up to the house yesterday as I’m due to exchange and complete in the next two weeks and I spotted the wrong kitchen has been installed.

I’m assuming a change without notification means I can push for the entire kitchen to be replaced and tie it into exchange?

Or should I ask them to delay exchange until it’s sorted?

You have far more pressure against the Developer if you delay Exchange.

Do you have written evidence of the agreed kitchen?
Might be worth mentioning to your Conveyancer that the kitchen installed is not as agreed and ask whether you should delay Exchange accordingly.

Assuming this is just changing the units but not the layout of the kitchen, the Developer can rectify this discrepancy without impacting the Exchange within the next two weeks.

Agreed on the reservation document.

I’ve emailed my conveyancer about it already, intend on pushing them hard tomorrow for a way to get this resolved.

MattMattMattUK

daffi said:

Purchased a new build earlier this year, kitchen was offered a free upgrade.

Worktops, unit style and colour agreed.

Popped up to the house yesterday as I’m due to exchange and complete in the next two weeks and I spotted the wrong kitchen has been installed.

I’m assuming a change without notification means I can push for the entire kitchen to be replaced and tie it into exchange?

Or should I ask them to delay exchange until it’s sorted?

You can, and they can say no and put it on the market, new build developers are not usually that bothered about who they sell to so it is worth keeping that in mind.

daffi

MattMattMattUK said:

daffi said:

Purchased a new build earlier this year, kitchen was offered a free upgrade.

Worktops, unit style and colour agreed.

Popped up to the house yesterday as I’m due to exchange and complete in the next two weeks and I spotted the wrong kitchen has been installed.

I’m assuming a change without notification means I can push for the entire kitchen to be replaced and tie it into exchange?

Or should I ask them to delay exchange until it’s sorted?

You can, and they can say no and put it on the market, new build developers are not usually that bothered about who they sell to so it is worth keeping that in mind.

Last plot on this phase, it’s all tied to a quarter end and they’re the ones pushing for completion a week on Friday.

dnpark38

Well I would not want to move into a new house and more or less immediately faced with kitchen fitters at work.
Might be they will offer compensation for you to accept what is fitted.
Best to talk to them asap.

LightFlare

How is it actually different to what you wanted/expected ?

Could it be a case of the free upgrade not subsequently being available so they have reverted to standard kitchen ?

Ms_Chocaholic

You might like it, did you manage to get a good look.

daffi

LightFlare said:

How is it actually different to what you wanted/expected ?

Could it be a case of the free upgrade not subsequently being available so they have reverted to standard kitchen ?

Cupboards I can live with but they replaced the wood effect counter top with generic white, it looks really bad.

Sales team on site are stunned as they haven’t been told.

silvercar

If they offered you a payment, you could change the work top at your leisure.