Ebay purchase never arrived due to duplicate tracking number - How to claim?

savergrant

prowla said:

nikmondo said:

prowla said:

savergrant said:

At the very least it would seem to be 'item location misrepresentation', unless the seller is on holiday in Telford (Highley is on the Severn valley railway) and decided to take the phone with them to post.
I just don't understand why a scammer would 'post' the same tracking number twice, unless it was somehow to make the first proof of delivery harder to track. It's lucky you have a screenshot of that first parcel. But it's too big a coincidence for them to both be posted to Basildon.

Myself and a number of other people had an issue with a scammer a while back (not on ebay); they were selling the same item multiple times and giving everybody the same tracking ID as a "proof" of delivery.

Most of us did get our money back.

How did you guys go about getting your money back? Did DPD investigate and give you the evidence you needed to get your money back?

In my case a collective effort, Action Fraud, Police, Facebook and other groups, bank fraud depts.

There was a bit of nastiness too (on the part of the scammer).

In this case it was the scammer re-using an RM tracking ID.

savergrant said:

prowla said:

savergrant said:

At the very least it would seem to be 'item location misrepresentation', unless the seller is on holiday in Telford (Highley is on the Severn valley railway) and decided to take the phone with them to post.
I just don't understand why a scammer would 'post' the same tracking number twice, unless it was somehow to make the first proof of delivery harder to track. It's lucky you have a screenshot of that first parcel. But it's too big a coincidence for them to both be posted to Basildon.

Myself and a number of other people had an issue with a scammer a while back (not on ebay); they were selling the same item multiple times and giving everybody the same tracking ID as a "proof" of delivery.

Most of us did get our money back.

What was the platform?
On ebay you can reuse the same tracking number for another item (so if the same buyer buys multiple listings) but you have a very limited time window (maybe an hour) before the tracking number is flagged as already used. What happens if you try to add the same tracking number for listings bought by different buyers is anyone's guess.

It was via Facebook, so not as closed an environment as ebay.

I was really just pointing out that scammers can/have done that.

How did you pay? AFAIK Facebook doesn't do managed payments, the only time I've used Facebook marketplace is for cash on collection transactions. Whereas eBay and vinted offer buyer protection and retain the funds until delivery is confirmed.
The fact that the tracking shows delivery to an address local to the buyer makes it hard to prove (or at least delays the process). Add to that the value of the item and ebay are going to be cautious about refunding.

savergrant

I've just been to feed someone's cats and found a RM48 parcel on their doorstep. The label is a qr code and then house number and postcode underneath. Just out of curiosity I scanned the qr code and the house number and postcode are embedded in it. My question is what if a scammer doctored the label so that a different house number and/or postcode was printed underneath? Would that fool a postie into delivering it to a different address? I'd guess that with all the other information in the qr code the postie wouldn't check the address matched.

prowla

savergrant said:

prowla said:

nikmondo said:

prowla said:

savergrant said:

At the very least it would seem to be 'item location misrepresentation', unless the seller is on holiday in Telford (Highley is on the Severn valley railway) and decided to take the phone with them to post.
I just don't understand why a scammer would 'post' the same tracking number twice, unless it was somehow to make the first proof of delivery harder to track. It's lucky you have a screenshot of that first parcel. But it's too big a coincidence for them to both be posted to Basildon.

Myself and a number of other people had an issue with a scammer a while back (not on ebay); they were selling the same item multiple times and giving everybody the same tracking ID as a "proof" of delivery.

Most of us did get our money back.

How did you guys go about getting your money back? Did DPD investigate and give you the evidence you needed to get your money back?

In my case a collective effort, Action Fraud, Police, Facebook and other groups, bank fraud depts.

There was a bit of nastiness too (on the part of the scammer).

In this case it was the scammer re-using an RM tracking ID.

savergrant said:

prowla said:

savergrant said:

At the very least it would seem to be 'item location misrepresentation', unless the seller is on holiday in Telford (Highley is on the Severn valley railway) and decided to take the phone with them to post.
I just don't understand why a scammer would 'post' the same tracking number twice, unless it was somehow to make the first proof of delivery harder to track. It's lucky you have a screenshot of that first parcel. But it's too big a coincidence for them to both be posted to Basildon.

Myself and a number of other people had an issue with a scammer a while back (not on ebay); they were selling the same item multiple times and giving everybody the same tracking ID as a "proof" of delivery.

Most of us did get our money back.

What was the platform?
On ebay you can reuse the same tracking number for another item (so if the same buyer buys multiple listings) but you have a very limited time window (maybe an hour) before the tracking number is flagged as already used. What happens if you try to add the same tracking number for listings bought by different buyers is anyone's guess.

It was via Facebook, so not as closed an environment as ebay.

I was really just pointing out that scammers can/have done that.

How did you pay? AFAIK Facebook doesn't do managed payments, the only time I've used Facebook marketplace is for cash on collection transactions. Whereas eBay and vinted offer buyer protection and retain the funds until delivery is confirmed.
The fact that the tracking shows delivery to an address local to the buyer makes it hard to prove (or at least delays the process). Add to that the value of the item and ebay are going to be cautious about refunding.

PayPal F&F (yes, I know...).

My subsequent rule is never pay F&F, transfer, etc. (I have had to step away from other deals subsequently as a result).

savergrant

The problem is if this was a simple delivery label under ebay's own rules the scammer is protected because the parcel has been accepted by the courier. However somehow the label has been tampered with to divert it, probably to an unsuspecting neighbour. The parcel won't contain a phone but it would be useful evidence if you could contact the address it went to (you may want to involve the police).
If you have a contact at the delivery office ask them if it is feasible that the sender has tampered with the label to have it delivered somewhere else but make it look like it was delivered to your address.it could be as simple as changing an F to an E, or an I to.a T.