Ebay purchase never arrived due to duplicate tracking number - How to claim?

savergrant

Buyer Protection fees have led to interesting prices, some sellers will list for £20 + the BPF, otherwise will round to £21 including BPF. On your order page you should see BPF accounted separately.
If you view the order details and then 'see original listing' you should see something like this;

savergrant

This is an item I purchased recently;

savergrant

When I click on 'see original listing' I get this near the bottom;

nikmondo

savergrant said:

When I click on 'see original listing' I get this near the bottom;

Oh yes, it says London! So those postcodes where the 2 parcels were sent are obviously nowhere near London which should be proof to eBay that something isn’t right!

savergrant

At the very least it would seem to be 'item location misrepresentation', unless the seller is on holiday in Telford (Highley is on the Severn valley railway) and decided to take the phone with them to post.
I just don't understand why a scammer would 'post' the same tracking number twice, unless it was somehow to make the first proof of delivery harder to track. It's lucky you have a screenshot of that first parcel. But it's too big a coincidence for them to both be posted to Basildon.

prowla

savergrant said:

At the very least it would seem to be 'item location misrepresentation', unless the seller is on holiday in Telford (Highley is on the Severn valley railway) and decided to take the phone with them to post.
I just don't understand why a scammer would 'post' the same tracking number twice, unless it was somehow to make the first proof of delivery harder to track. It's lucky you have a screenshot of that first parcel. But it's too big a coincidence for them to both be posted to Basildon.

Myself and a number of other people had an issue with a scammer a while back (not on ebay); they were selling the same item multiple times and giving everybody the same tracking ID as a "proof" of delivery.

Most of us did get our money back.

nikmondo

prowla said:

savergrant said:

At the very least it would seem to be 'item location misrepresentation', unless the seller is on holiday in Telford (Highley is on the Severn valley railway) and decided to take the phone with them to post.
I just don't understand why a scammer would 'post' the same tracking number twice, unless it was somehow to make the first proof of delivery harder to track. It's lucky you have a screenshot of that first parcel. But it's too big a coincidence for them to both be posted to Basildon.

Myself and a number of other people had an issue with a scammer a while back (not on ebay); they were selling the same item multiple times and giving everybody the same tracking ID as a "proof" of delivery.

Most of us did get our money back.

How did you guys go about getting your money back? Did DPD investigate and give you the evidence you needed to get your money back?

savergrant

prowla said:

savergrant said:

At the very least it would seem to be 'item location misrepresentation', unless the seller is on holiday in Telford (Highley is on the Severn valley railway) and decided to take the phone with them to post.
I just don't understand why a scammer would 'post' the same tracking number twice, unless it was somehow to make the first proof of delivery harder to track. It's lucky you have a screenshot of that first parcel. But it's too big a coincidence for them to both be posted to Basildon.

Myself and a number of other people had an issue with a scammer a while back (not on ebay); they were selling the same item multiple times and giving everybody the same tracking ID as a "proof" of delivery.

Most of us did get our money back.

What was the platform?
On ebay you can reuse the same tracking number for another item (so if the same buyer buys multiple listings) but you have a very limited time window (maybe an hour) before the tracking number is flagged as already used. What happens if you try to add the same tracking number for listings bought by different buyers is anyone's guess.

savergrant

Two parcels posted twenty-four hours apart and twenty miles away from each other in Shropshire. Second parcel accepted at a post office despite that tracking number already being assigned to another parcel. Two parcels delivered to Basildon area, twenty-four hours apart. Same tracking number. Tracking number also uploaded to ebay as proof of posting for a phone, apparently going from London to Basildon.
Buyer has seen and taken screenshot of the first proof of delivery to a local address, which is no longer visible on royal mail tracking.
I think this is a police matter and would be telling ebay that you believe a fraudulent transaction has taken place and are contacting the police.
If possible give them both delivery addresses and the locations and times of the drop offs.

prowla

nikmondo said:

prowla said:

savergrant said:

At the very least it would seem to be 'item location misrepresentation', unless the seller is on holiday in Telford (Highley is on the Severn valley railway) and decided to take the phone with them to post.
I just don't understand why a scammer would 'post' the same tracking number twice, unless it was somehow to make the first proof of delivery harder to track. It's lucky you have a screenshot of that first parcel. But it's too big a coincidence for them to both be posted to Basildon.

Myself and a number of other people had an issue with a scammer a while back (not on ebay); they were selling the same item multiple times and giving everybody the same tracking ID as a "proof" of delivery.

Most of us did get our money back.

How did you guys go about getting your money back? Did DPD investigate and give you the evidence you needed to get your money back?

In my case a collective effort, Action Fraud, Police, Facebook and other groups, bank fraud depts.

There was a bit of nastiness too (on the part of the scammer).

In this case it was the scammer re-using an RM tracking ID.

savergrant said:

prowla said:

savergrant said:

At the very least it would seem to be 'item location misrepresentation', unless the seller is on holiday in Telford (Highley is on the Severn valley railway) and decided to take the phone with them to post.
I just don't understand why a scammer would 'post' the same tracking number twice, unless it was somehow to make the first proof of delivery harder to track. It's lucky you have a screenshot of that first parcel. But it's too big a coincidence for them to both be posted to Basildon.

Myself and a number of other people had an issue with a scammer a while back (not on ebay); they were selling the same item multiple times and giving everybody the same tracking ID as a "proof" of delivery.

Most of us did get our money back.

What was the platform?
On ebay you can reuse the same tracking number for another item (so if the same buyer buys multiple listings) but you have a very limited time window (maybe an hour) before the tracking number is flagged as already used. What happens if you try to add the same tracking number for listings bought by different buyers is anyone's guess.

It was via Facebook, so not as closed an environment as ebay.

I was really just pointing out that scammers can/have done that.