faulty tv

[Deleted User]

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[Deleted User]

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kinger101

[Deleted User] said:

Okell said:

If you can do that then - because JL have already repaired it once - you will be entitled to a refund if you want one, but bear in mind JL will be entitled to reduce your refund to reflect the 4 years of use you have had from it.  You'd probably only get back about a third of what you originally paid.

ok, that would not be the best, especially a third of the value is not a lot, tv was £1200, so £400 would not buy me anythig near the same tv

Actually, I think the specification of the TV bought five years ago for £1200 would be similar to one costing £400 now. 

TheNorthStar

We had a TV that was repaired 4 times with JL before they eventually caved in and offered us a replacement model or paying an upgrade to a different one. It was a frustrating process.

[Deleted User]

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TELLIT01

I had a TV with a 5 year JL warranty which developed a fault after about 2 years.  Repaired under warranty and the same fault appeared about a year later.  JL said under their warranty terms they could attempt 4 repairs before other options.  Thankfully the 2nd repair did the job.

[Deleted User]

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sheramber

[Deleted User] said:

sheramber said:

Our to died one month before the 5 year warranty ran out.

Due to where we lived JL could  not find a repairer so advised we could choose a tv up to a fixed amount, which was a proportion of the original amount paid. 

We chose one which cost less than the fixed amount so got the tv and the balance of the fixed amount. 

11 months later a refund of the difference between the amount we had already  had and the  original amount we paid, appeared on our credit card. 

Happy. Days.

do you mind telling me how much was the original tv and the amount they offered? how much was the reduction after nearly 5 years?

Not sure of cost but I think it was around £2000.
It was a plasma one. 

we were originally given £1200 to buy another one . The one we chose was less than that and we got the difference up to &1200 as a refund. 

We were happy with that. 

After 11 months we got a refund of difference between £1200  and the original cost. 

So, in the end we got a  tv plus refund  up to the original cost. 

My son’s Samsung tv developed a fault after 3 years. it was a known fault . He was given new  LG. tv. 

screech_78

The warranty covers a repair until they’re unable to do so or it becomes uneconomical. 

If they can’t repair, they’ll look at a replacement for you but that will be based on the specs of the TV you purchased. What you bought in 2021 will be much cheaper to buy now. Always take the e-gift card instead of a straight replacement as you can then place a new order for a new TV yourself and you’ll get a new 5 year warranty. The value of the e-gift card will be based on the closest spec available to what you originally purchased. 

You can of course claim on CRA instead and reject for a cash refund, however it’ll be reduced to take into account 4 years usage. You’d be lucky to get £400 back. 

The warranty terms are more favourable after this long.