TalkTalk Contract Change

Mix1962

I received an email from TalkTalk this morning to notify of an additional charge relating to ‘callsafe’, which was previously included in my £32 broadband contract (no longer have a phone line since they upgraded to fibre locally). In a similar vain to the recent O2 in-contract price increase, you have the option to cancel the contract within 30 days, without penalties. I’ve arrange a better deal with Plusnet, using the MSE tools, saving c£80. When going through the TalkTalk chat to discuss the cancellation, I was transferred to a loyalty agent - he offered a new 18 month contract with 50% discount for the first 6 months - this was still more expensive than the Plusnet cost, so he offered the first 6 months for free - that brought the TalkTalk 18 moths cost to within £16 of the Plusnet - I declined the offer & told the agent that they may wish to start the chat with loyal customers with a improved offer! Worth haggling if you want to stay with TalkTalk, but there are definitely better offers out there.

Ayr_Rage

How would any change regarding callsafe have an effect on your pricing if you don't have a phone line?

Sounds like someone has got their non-existent wires crossed.

millie

I did not see on the email that you have the option to cancel your contract. It would suit me if I could because I am fed up with their customer service never answering the phone and I am going to dump them as soon as I am allowed. I still have another 12 months left of my contract

2010

Just received the email and it says you do have the right to cancel your contract.

Because this is a change to your service terms and conditions and your monthly price, you do have the right to leave your broadband contract without penalty, within 30 days of receiving this notification. To do so, just get in touch with us by 24th December 2025.

Ayr_Rage

@Mix1962 if you moved to a data only contract then Callsafe would have been removed at that point.

If they migrated you from FTTC to Full Fibre 65 or something similar then they probably also migrated your landline to VoiP/Digital Voice or whatever they call it.

Check your documentation!

Dorsetman70

For me the change from TalkTalk to Utility Warehouse has been an absolute fiasco with me being without internet access for 3 weeks. I spent hours on the phone between the two of them trying to resolve the problem. There was little information about the changeover and now That I have internet access I find my  monthly payment has increased by 40% and the contract that was nearly at an end with TalkTalk is now 18 months with UW and will cost me £150 to change supplier. How can they take out a new contract without my permission? Where is the consumer protection for customers.

2010

When I communicate with Talk talk I always do it on web chat, that way you have a copy of what exactly was said and agreed.
When I got the email on the 5th Dec.,I contacted them and told them I'd be leaving penalty free because of their change to my contract regarding call safe.
Needless to say they tried to get me to stay with a better deal but I insisted I was leaving.

Currently waiting transfer to new provider.

niwallba

I tried to leave before the switch to Utility Warehouse, once on 2nd December when Virgin informed them, the same day when I informed Talktalk who incidentally wanted to charge me £68 to leave before I informed them of the email. Again on 18th December when they still had my account active and terminated at the same time. I've just been told on the 22nd December that I can't change as it's too late (because of their mistakes) and that my account is now with Utility Warehouse. They've billed me to the end of December though so how can I not be their customer?
Anyway, I'm taking them to County Court now as soon as I know the cost to cancel with Utility Warehouse, it's worth the £35 to get my money back, it would have just been simple to have cancelled my account and reimbursed me...

niwallba

2010 said:

When I communicate with Talk talk I always do it on web chat, that way you have a copy of what exactly was said and agreed.
When I got the email on the 5th Dec.,I contacted them and told them I'd be leaving penalty free because of their change to my contract regarding call safe.
Needless to say they tried to get me to stay with a better deal but I insisted I was leaving.

Currently waiting transfer to new provider.

Did you actually get to cancel the contract and move, I tried a number of times and they didn't terminate since 2nd December, I've now been told I've transferred to Utility Warehouse. County Court for me now to get my money back as I now have two providers 😳

niwallba

Dorsetman70 said:

For me the change from TalkTalk to Utility Warehouse has been an absolute fiasco with me being without internet access for 3 weeks. I spent hours on the phone between the two of them trying to resolve the problem. There was little information about the changeover and now That I have internet access I find my  monthly payment has increased by 40% and the contract that was nearly at an end with TalkTalk is now 18 months with UW and will cost me £150 to change supplier. How can they take out a new contract without my permission? Where is the consumer protection for customers.

Similar issue with me, I'm spending £35 to make a claim through the County Court now to recover the costs as I now have two providers 

littleboo

You can't have two providers on the same line so it's an admin problem