TalkTalk Contract Change

Mix1962

I received an email from TalkTalk this morning to notify of an additional charge relating to ‘callsafe’, which was previously included in my £32 broadband contract (no longer have a phone line since they upgraded to fibre locally). In a similar vain to the recent O2 in-contract price increase, you have the option to cancel the contract within 30 days, without penalties. I’ve arrange a better deal with Plusnet, using the MSE tools, saving c£80. When going through the TalkTalk chat to discuss the cancellation, I was transferred to a loyalty agent - he offered a new 18 month contract with 50% discount for the first 6 months - this was still more expensive than the Plusnet cost, so he offered the first 6 months for free - that brought the TalkTalk 18 moths cost to within £16 of the Plusnet - I declined the offer & told the agent that they may wish to start the chat with loyal customers with a improved offer! Worth haggling if you want to stay with TalkTalk, but there are definitely better offers out there.

Ayr_Rage

How would any change regarding callsafe have an effect on your pricing if you don't have a phone line?

Sounds like someone has got their non-existent wires crossed.

millie

I did not see on the email that you have the option to cancel your contract. It would suit me if I could because I am fed up with their customer service never answering the phone and I am going to dump them as soon as I am allowed. I still have another 12 months left of my contract

2010

Just received the email and it says you do have the right to cancel your contract.

Because this is a change to your service terms and conditions and your monthly price, you do have the right to leave your broadband contract without penalty, within 30 days of receiving this notification. To do so, just get in touch with us by 24th December 2025.

Ayr_Rage

@Mix1962 if you moved to a data only contract then Callsafe would have been removed at that point.

If they migrated you from FTTC to Full Fibre 65 or something similar then they probably also migrated your landline to VoiP/Digital Voice or whatever they call it.

Check your documentation!