Peugeot safety recall letter arrived 3 weeks after we had damage caused by the faulty part

Aylesbury_Duck

silverchoice said:

molerat said:

Your consumer rights are with the seller and / or a credit provider if used.  Stellantis are offering a warranty route which does not apply as that has strict conditions which include the work being carried out at an authorised dealership.

Surely it’s with Peugeot when they have sent out recall letters for the very problem we have had !!!!

No, it isn't.  Consumer rights laws are very clear on the matter.  Your rights are with the seller and as molerat has pointed out, a credit provider you might have used.  Peugeot has no obligation to you, unless you have a warranty agreement with them.

silverchoice

Aylesbury_Duck said:

silverchoice said:

molerat said:

Your consumer rights are with the seller and / or a credit provider if used.  Stellantis are offering a warranty route which does not apply as that has strict conditions which include the work being carried out at an authorised dealership.

Surely it’s with Peugeot when they have sent out recall letters for the very problem we have had !!!!

No, it isn't.  Consumer rights laws are very clear on the matter.  Your rights are with the seller and as molerat has pointed out, a credit provider you might have used.  Peugeot has no obligation to you, unless you have a warranty agreement with them.

I assumed this forum would help me not do the opposite !

Aylesbury_Duck

silverchoice said:

Aylesbury_Duck said:

silverchoice said:

molerat said:

Your consumer rights are with the seller and / or a credit provider if used.  Stellantis are offering a warranty route which does not apply as that has strict conditions which include the work being carried out at an authorised dealership.

Surely it’s with Peugeot when they have sent out recall letters for the very problem we have had !!!!

No, it isn't.  Consumer rights laws are very clear on the matter.  Your rights are with the seller and as molerat has pointed out, a credit provider you might have used.  Peugeot has no obligation to you, unless you have a warranty agreement with them.

I assumed this forum would help me not do the opposite !

It's a consumer rights forum.  How does ensuring you understand how to exercise your consumer rights and against whom not help you?  What has anyone advised that has been the opposite of helpful?

powerful_Rogue

silverchoice said:

Aylesbury_Duck said:

silverchoice said:

molerat said:

Your consumer rights are with the seller and / or a credit provider if used.  Stellantis are offering a warranty route which does not apply as that has strict conditions which include the work being carried out at an authorised dealership.

Surely it’s with Peugeot when they have sent out recall letters for the very problem we have had !!!!

No, it isn't.  Consumer rights laws are very clear on the matter.  Your rights are with the seller and as molerat has pointed out, a credit provider you might have used.  Peugeot has no obligation to you, unless you have a warranty agreement with them.

I assumed this forum would help me not do the opposite !

Members can only advise on your legal rights. Retailer vs manufacturer is very basic when it comes to consumer rights. You can of course waste money and ask the same question to a solicitor, but you'll get exactly the same answer.

MattMattMattUK

silverchoice said:

Aylesbury_Duck said:

silverchoice said:

molerat said:

Your consumer rights are with the seller and / or a credit provider if used.  Stellantis are offering a warranty route which does not apply as that has strict conditions which include the work being carried out at an authorised dealership.

Surely it’s with Peugeot when they have sent out recall letters for the very problem we have had !!!!

No, it isn't.  Consumer rights laws are very clear on the matter.  Your rights are with the seller and as molerat has pointed out, a credit provider you might have used.  Peugeot has no obligation to you, unless you have a warranty agreement with them.

I assumed this forum would help me not do the opposite !

Unfortunately we do not actually write the consumer rights legislation, as such we can only give you factual answers based on the law as it stands, not rewrite it to give you what you want.

born_again

silverchoice said:

molerat said:

Your consumer rights are with the seller and / or a credit provider if used.  Stellantis are offering a warranty route which does not apply as that has strict conditions which include the work being carried out at an authorised dealership.

Surely it’s with Peugeot when they have sent out recall letters for the very problem we have had !!!!

But you took the car to a 3rd party garage to fix. Had you taken it to Peugeot. Then they will have acted as per the  letter they had been sending out & you have got it fixed as per letter.

Jenni_D

silverchoice said:

Aylesbury_Duck said:

silverchoice said:

molerat said:

Your consumer rights are with the seller and / or a credit provider if used.  Stellantis are offering a warranty route which does not apply as that has strict conditions which include the work being carried out at an authorised dealership.

Surely it’s with Peugeot when they have sent out recall letters for the very problem we have had !!!!

No, it isn't.  Consumer rights laws are very clear on the matter.  Your rights are with the seller and as molerat has pointed out, a credit provider you might have used.  Peugeot has no obligation to you, unless you have a warranty agreement with them.

I assumed this forum would help me not do the opposite !

As others have said, this is a Consumer Rights board, not a Consumer Wants board. Everything advised has been factual and helpful. 🤷‍♀️

DeathByFluffy

silverchoice said:

Aylesbury_Duck said:

silverchoice said:

molerat said:

Your consumer rights are with the seller and / or a credit provider if used.  Stellantis are offering a warranty route which does not apply as that has strict conditions which include the work being carried out at an authorised dealership.

Surely it’s with Peugeot when they have sent out recall letters for the very problem we have had !!!!

No, it isn't.  Consumer rights laws are very clear on the matter.  Your rights are with the seller and as molerat has pointed out, a credit provider you might have used.  Peugeot has no obligation to you, unless you have a warranty agreement with them.

I assumed this forum would help me not do the opposite !

The forum is here to explain your rights - not tell you what you want to hear. 

No one here can re-write the laws of the land; you've been told how it is and it's not really our fault you don't like the answers you've been given. 

silverchoice

born_again said:

silverchoice said:

molerat said:

Your consumer rights are with the seller and / or a credit provider if used.  Stellantis are offering a warranty route which does not apply as that has strict conditions which include the work being carried out at an authorised dealership.

Surely it’s with Peugeot when they have sent out recall letters for the very problem we have had !!!!

But you took the car to a 3rd party garage to fix. Had you taken it to Peugeot. Then they will have acted as per the  letter they had been sending out & you have got it fixed as per letter.

But I only just got the letter recently. If I had known about the recall in July I would have taken the car to Peugeot !!!!

Aylesbury_Duck

silverchoice said:

born_again said:

silverchoice said:

molerat said:

Your consumer rights are with the seller and / or a credit provider if used.  Stellantis are offering a warranty route which does not apply as that has strict conditions which include the work being carried out at an authorised dealership.

Surely it’s with Peugeot when they have sent out recall letters for the very problem we have had !!!!

But you took the car to a 3rd party garage to fix. Had you taken it to Peugeot. Then they will have acted as per the  letter they had been sending out & you have got it fixed as per letter.

But I only just got the letter recently. If I had known about the recall in July I would have taken the car to Peugeot !!!!

That's unfortunate timing because they sent the letters out in batches.  It doesn't change the consumer rights position.

All you can do is consider some sort of legal action against Peugeot.  I think they have it covered off, but for the cost of a stamp, what have you got to lose?