CP Plus Ltd - Nexus - Parking Charge Notice

BerriesRGr8

Good day Forumites and other Newbies!

Just want to say I've really found your forum useful, but think it's time I get some help.

I use a company car and our fleet team forwarded me a parking charge notice from "GroupNexus" that was received on 31/10/2025.

The thing is I was out of the country when the alleged parking charge was incurred and as I wanted to Appeal the parking charge I did some research into how best to respond which brought me to this wonderful forum.

I can't post images or links yet (will when I qualify), but the parking charge looks to be a standard Parking Charge NTK used by CP Plus I've seen on the forum.

The alleged offence occurred on 6 October 2025, but the NTK was not issued until 27 October 2025 and received 31 October 2025. As the NTK was issued outside the required 14 days and CP Plus are not POFA compliant and have forfeited their right to hold the registered keeper to account I thought this would be the best way to appeal the charge instead.

I informed our fleet team I was out of the country and provided the evidence and asked the fleet team to appeal the PCN and provided the following appeal for them:

hxxps://forums.moneysavingexpert.com/discussion/5881338/pcn-for-lease-car-vehicle

Dear Sir/Madam,

Parking Charge Notice Ref. XXXXXXXX: Vehicle Registration XXXXXXX

We are in receipt of the above-detailed Parking Charge Notice ("PCN") dated 27th October 2025 and issued by CP Plus Ltd. T/A GroupNexus (“GroupNexus”) to our company ABC Limited ("ABC") in respect of an unpaid parking charge allegedly incurred at XXXXXXXX on 6th October 2025.

We confirm that ABC is the vehicle's registered keeper for the purpose of the corresponding definitions under Schedule 4 of the Protection of Freedoms Act 2012 ("POFA") and we write to dispute this PCN.

Although the PCN states the reason for issue as "overstay", it provides no evidence to support this claim. In the absence of any conclusive evidence in support of the alleged breach, we trust you will agree that it would be unreasonable for GroupNexus to expect us to pay this charge.

Notwithstanding this, the PCN failed to comply with the strict requirements of Schedule 4 of POFA and consequently GroupNexus has forfeited any right to claim unpaid parking charges from ABC as the vehicle's registered keeper.

Within 28 days please provide us with written confirmation of GroupNexus's acceptance that it cannot and does not hold ABC liable for this parking charge and that this is now purely a matter between GroupNexus and the driver.

Thank you for your cooperation and we look forward to receiving this confirmation.

Yours faithfully,

BerriesRGr8

This was the reply to the appeal: Fishing for driver details...

Appeal was made 9 November 2025 their response received 18 November 2025:

Dear Sir/Madam,

Thank you for your correspondence relating to your Parking Charge.

The representations stated in your correspondence have been noted and considered. Please forward to us the full name and address of the driver at the time this charge was incurred so that we can update our records accordingly.

We are placing this Charge on hold for 14 days from the date of this email to allow you to provide the details requested.

Yours faithfully,

CP Plus Limited

I asked the Fleet team to send this reply:

Replied 28 November 2025.

Dear CP Plus Limited,

Unfortunately we are unable to identify whom the driver may have been at the date and time when the alleged charge was incurred.

 We contacted the primary user (“Keeper”) of the vehicle and they provided proof they were out of country from 30 September until 15 October 2025, clearly unable to have been the driver when the unpaid parking charge allegedly incurred at XXXXXXXXXXX on 6th October 2025.

We refer to the appeal made on the 9th of November 2025 that the PCN failed to comply with the strict requirements of Schedule 4 of POFA and consequently CP Plus Limited (“GroupNexus”) has forfeited any right to claim unpaid parking charges from ABC as the vehicle's registered keeper.

Please provide us with written confirmation by the 7th of December 2025 (28 days from the appeal date) of GroupNexus's acceptance that it cannot and does not hold ABC liable or please supply a POPLA code so that we can appeal this case with POPLA.

Yours faithfully,

Gr1pr

I hope that you studied the Edna Basher advice at the bottom of the first post in the newbies sticky thread in announcements   ?

You are the hirer,  but you don't appear to have received any NTH with your own name and address on it  ?

Until you do, it's the RK that either appeals or names the hirer 

So if they  ( fleet  ) have appealed it as keeper,  they deal with it 

You dont appeal it until it's in your own name 

Newbies can attach pictures,  suitably redacted where necessary 

Newbies cannot attach live links, but can attach dead links,  like hxxps

There was no offence,  just an alleged breach of the parking contract on that private property 

BerriesRGr8

This is CP Plus 2nd response and ultimate rejection to their internal appeal:

Dear Sir/Madam,

Thank you for your correspondence relating to your Parking Charge.

The Charge was issued and the signage is displayed in compliance with The Private Parking Sector Single Code of Practice and all relevant laws and regulations. 

Clear signs at the entrance of this site and throughout inform drivers that the maximum stay at this site is 2 hours which applies Monday to Saturday between 7:00-22:00 and Sundays between 10:00- 17:00. Please note that payment for parking is required outside of these times, and it is not possible to access any part of the premises without passing multiple signs. Your representations are not considered a mitigating circumstance for appeal.

We confirm the Charge was issued under Schedule 4 of the Protection of Freedoms Act 2012. As full driver details have not been provided, we are holding the registered keeper of the vehicle liable.

In light of this, on this occasion, your representations have been carefully considered and rejected.

We can confirm that we will hold the Charge at the current rate of £60.00 for a further 14 days from the date of this correspondence. If no payment is received within this period, and no further appeal to POPLA is made, the Charge will escalate and further costs may be added. Should you appeal to POPLA, and your appeal is rejected for any reason, you will also lose your right to pay at the reduced rate.

Please find below the payment options: 

Online: their www groupnexus co uk/pcn

By Telephone: Credit/Debit cards via our automated payment line: 0844 371 8784

By Post: Cheques or Postal Orders to: PO Box 1750, Northampton, NN1 9PN 

----------

You have now reached the end of our internal appeals procedure. This correspondence represents our final stance on the matter and we will therefore not enter into any further correspondence.

CORRESPONDENCE RECEIVED FOLLOWING THE REJECTION OF AN APPEAL WILL NOT CHANGE THE OUTCOME OR EXTEND THE DATE IN WHICH PAYMENT SHOULD BE MADE.

 Although we have now rejected your appeal, you may still have recourse to appeal to Parking On Private Land Appeals (POPLA), an independent appeals service. An appeal to POPLA must be made within 28 days of the date of this correspondence.  POPLA will only consider cases on the grounds that the Parking Charge exceeded the appropriate amount, that the vehicle was not improperly parked or had been stolen, or that you were otherwise not liable for the Parking Charge.  To appeal to POPLA, please go to their website hxxp://www.popla.co.uk and follow the instructions. If you would rather deal with this matter by post, please contact our Appeals Office and we will send you the necessary paperwork. 

Your POPLA reference number is (please note this reference is for use only when appealing to POPLA): XXXXXXXXXX

Please note that if your appeal does not relate to the above criteria or is rejected by POPLA for any reason, you will no longer qualify for payment at the reduced rate. POPLA will not consider any cases where payment has been made. You must pay the charge or appeal to POPLA, you cannot do both.

By law we are also required to inform you that Ombudsman Services (www ombudsman-services org/) provides an alternative dispute resolution service that would be competent to deal with your appeal.  However, we have not chosen to participate in their alternative dispute resolution service.  As such should you wish to appeal then you must do so to POPLA, as explained above.

 Yours faithfully,

CP Plus Limited

BerriesRGr8

So this is the part where I need the Forumites help!

"The PCN failed to comply with the strict requirements of Schedule 4 of POFA and consequently GroupNexus has forfeited any right to claim unpaid parking charges from ABC as the vehicle's registered keeper."

PCN issued 27 October and alleged overstay occured on 6 October 2025.

Is this a sufficient enough point to appeal to POPLA or should the other points be included that I've seen on the forum?

Thanks in advance!!!

BerriesRGr8

Thanks @Gr1pr, didn't know newbies can post pics, this is the copy of the PCN the fleet team sent to me on 31 October.

Gr1pr

The fleet team can now appeal to popla using the supplied popla code

GN had to get the NTK to the fleet team by day 14 following the incident date in order to invoke Pofa2012,  so 21 days to issue it and to post it, plus 2 business days to arrive clearly doesn't comply with Pofa2012,  making 23 days, regardless of the wording inside. You can compare the NTK PCN letter to the images in the comparison thread by coupon mad but Pofa2012 requires certain timescales and wording

But it clearly failed the service date, regardless of anything else 

So use the various points seen in other Pofa2012 failure popla appeals 

Failed Pofa2012 
Driver not identified 
Keeper not liable 
No landowner authority 
Poor and inadequate signage 

Etc

No identifying the hirer or driver 

BerriesRGr8

Gr1pr said:

The fleet team can now appeal to popla using the supplied popla code

GN had to get the NTK to the fleet team by day 14 following the incident date in order to invoke Pofa2012,  so 21 days to issue it and to post it, plus 2 business days to arrive clearly doesn't comply with Pofa2012,  making 23 days, regardless of the wording inside. You can compare the NTK PCN letter to the images in the comparison thread by coupon mad but Pofa2012 requires certain timescales and wording

But it clearly failed the service date, regardless of anything else 

So use the various points seen in other Pofa2012 failure popla appeals 

Failed Pofa2012 
Driver not identified 
Keeper not liable 
No landowner authority 
Poor and inadequate signage 

Etc

No identifying the hirer or driver 

Thanks for confirming, will pull together a POPLA appeal for the fleet team to submit.

Coupon-mad

It's not necessarily 14 days.

Could that be the NTH?

When you say 'Fleet Team' do you mean the company that employs you?

And are they named on the V5C as registered keeper or is there a further chain here, with the owners being a Lease Company?

If yes, I'm wondering if CP Plus used that backdoor 'Lease Database' thingy to get your employer's details. In which case POFA is not met because the keeper data must come from the Secretary of State (DVLA) to start with for POFA to apply.

BerriesRGr8

Coupon-mad said:

It's not necessarily 14 days.

Could that be the NTH?

When you say 'Fleet Team' do you mean the company that employs you?

And are they named on the V5C as registered keeper or is there a further chain here, with the owners being a Lease Company?

If yes, I'm wondering if CP Plus used that backdoor 'Lease Database' thingy to get your employer's details. In which case POFA is not met because the keeper data must come from the Secretary of State (DVLA) to start with for POFA to apply.

Hi @Coupon-mad

To be honest, I have no idea. I have asked the Fleet Team (yes this is at my company who employs me) the question as I was sure the vehicle is leased through another company.

As the PCN was addressed to my company and in it, it mentions they obtained information from DVLA and the wording "we are writing to you because you were the registered keeper", I assumed this was an NTK.

Later on there is also a part where they state "If the vehicle was hired, please provide a signed statement confirming the hirer's name and address and a copy of the hire agreement." 

BerriesRGr8

BerriesRGr8 said:

Thanks @Gr1pr, didn't know newbies can post pics, this is the copy of the PCN the fleet team sent to me on 31 October.

@Coupon-mad For this to be the NTH I would have expected to see wording similar to another NTH I saw on the forum:

"We have been informed by the Registered Keeper of the above mentioned vehicle that you were the hirer at the time of the parking event. The Terms and Conditions, to which the driver agreed to be bound by entering the location, were clearly displayed in prominent places throughout the location.
Please not that this is Parking Charge Notice and not a 'penalty' or 'fine'. This notice will be deemed to have been served on the second working day after the day of posting unless contrary is proved.

IMPORTANT NOTICE TO HIRER
At the time of issuing this Notice, we are not aware of the name and current address of the driver at the time of the parking event. Under Schedule 4, paragraph 14 of the Protection of Freedoms Act
2012 the hirer is responsible for the payment of this PCN if it remains outstanding after 21 days beginning with the day after the date of this notice. In the event on non-payment, we reserve the right to pass this matter to our appointed Debt Collection Agency and the costs of recovering this PCN will be added to the amount outstanding."